Christina L. Robinson
Columbia
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Director of Client Services
American Family Insurance
03.2016 - Current
- Licensed Insurance Agent
- Manage and oversee office operations
- Quote, sell, and service Insurance
- Process payments
- Policy reviews and changes
- Customer Service Management
Director of Operations
Northwestern Mutual
03.2014 - 03.2016
- Manage and oversee office operations
- Order supplies
- Submit applications for 12 agents
- Life and Health & Long-Term Care Licensed
- Preparing for investment licenses
- Technology Coordinator
- Client relations manager
Insurance Specialist
Columbia Orthopedic Group
03.2012 - 03.2014
- Precertification of all surgeries and radiology exams
- Verification of benefits
- Extensive medical history knowledge
- Accurate record keeping
- Implementation of work at home program
Front Office Staff
Advanced Radiology
09.2009 - 03.2012
- Scheduling/registration for all three locations
- Travel to all three locations for coverage
- Precertification and verification of benefits
- Fusion RIS & PACS programs
- Multiple phone line system
Education
Bachelor of Science - Chemistry
Truman State University
Kirksville, MOSkills
- Microsoft Office
- Customer satisfaction
- Client relationships
- Management
- Customer Service
- Organization
- Sales & Service
- Time management skills
- Clear communication skills
- Cross-functional coordination
- Relationship management
- Client relationship building
- Travel Coordination
Timeline
Director of Client Services
American Family Insurance
03.2016 - Current
Director of Operations
Northwestern Mutual
03.2014 - 03.2016
Insurance Specialist
Columbia Orthopedic Group
03.2012 - 03.2014
Front Office Staff
Advanced Radiology
09.2009 - 03.2012
Bachelor of Science - Chemistry
Truman State University
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