Christina Lacey
St. Louis,MO
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard-working person. I am adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Property Manager
Dynasty Properties
08.2024 - Current
- Overseeing the day-to-day operations of a rental property, including tenant screening, lease management, rent collection, maintenance coordination, financial tracking, invoices, purchase orders, and ensuring compliance with local regulations, all while maximizing the property's value and tenant satisfaction.
Property Manager
Multi-South Management Services
02.2024 - 06.2024
- Management of leasing and maintenance staff members.
- Implementing marketing and leasing programs that will ensure maximum occupancy.
- Physically walking and inspecting the community on a daily basis.
- Maintaining minimal delinquent rent through personal contact and follow up.
- Coordinating with maintenance staff to ensure work orders, apartment turns and maintaining and improving overall property condition.
- Maintaining accurate records.
- The successful candidate must have strong leadership and marketing skills.
- Must have strong customer service skills.
- Candidates must have strong communication skills.
- Must be willing to adapt to a fast-paced and quickly changing environment.
- Candidates must be willing to work flexible hours.
- Experience in accounts payable, billing and invoices.
Property Manager
Allied Orion Group
08.2023 - 12.2023
- Manage all aspects of the leasing process, including leasing apartments, preparing lease paperwork and assisting to ensure a smooth move-in.
- Respond to in-person, phone and email inquiries, which includes providing leasing information, making appointments and creating and following up with maintenance requests.
- Greet clients, assess needs, answer questions and provide tours of the apartments and community.
- Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific apartments while communicating features and benefits.
- Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Types miscellaneous resident communication as needed.
- Completes all lease paperwork including related addendums and accepts rental payments.
- Requirements include maintaining good leasing and closing skills, being and staying organized.
Assistant Property Manager
Gene B. Glick Company
03.2020 - 04.2023
- Promptly answer telephone and e-mail inquiries with the goal of obtaining an appointment to show the community to the prospective resident.
- Greet prospective residents, demonstrate the features and benefits of the interior of the apartment homes and amenities, explain terms of occupancy, and provide information about local areas.
- Close the sale with prospective resident and obtain a holding deposit and application for an apartment or waiting list.
- Promptly follow up with prospective residents whom have not yet leased to continue the sales process and secure the sale.
- Determine and certify the eligibility of prospective residents, following government regulations and Company procedures.
- Assist Property Manager with all marketing and sales activities including advertising promotions marketing surveys of competitors’ activities.
- Pursue and collect rent payments and accurately record remittance.
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
- Prepare, submit and maintain accurate records, reports, contraband documents.
- Ensure confidentiality of all data in the resident files (i.e. income, credit reports, assets, etc.).
- Provide information and reports in coordination with other departments as needed.
- Conduct all activities in accordance with HUD regulations and Fair Housing requirements.
- Process move in and move out documents.
AP/HUD Specialist-Temp
Magdala Foundation
11.2019 - 02.2020
- Duties include, but are not limited to the following: HUD compliance of resident certification program in accordance with HUD guidelines Collect HAP rent Complete monthly, quarterly and annual reports required by HUD conducts initial lease process with certification and annual re-certification for HUD manage accounts payable Month -End Closing. Adhering to and enforcing company policies and procedures, effectively communicate with co-workers, staff and supervisors
Assistant Property Manager
SM TEH Northwinds
01.2019 - 09.2019
- Meet with prospective renters and take them on tours of the units that interest them (325 units)
- Prepare and execute leases in accordance with our property standards and regulations
- Conduct credit checks and other background tasks to qualify potential renters
- Collect application fees, security depots and rent payments
- Coordinate property maintenance
- Inform residents of any changes to the rental agreement or upcoming problems with the property
- Follow up with prospective renters
- Establish rapport with tenants and provide personalized service
- Software: Property Boss
Insurance Authorization Specialist
Ssm Healthcare Corp
05.2017 - 11.2018
- Greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties. Insurance verification, authorizations and pre-authorization, benefits, copays and workmen’s compensation.
Insurance Intake & Credentialing Coordinator
Provident Counseling
11.2008 - 04.2017
- Respond to all requests from individuals seeking behavioral health services. Obtain demographic, clinical, and funding source information, including the verification and precertification of insurance benefits like Medicare and Medicaid in order to determine appropriate level and type of service.
- Respond to all EAP requests for service. Coordinate schedules with EAP Coordinator and schedule appointments for EAP clients in medical manager.
- Posting refunds and doing adjustment
- Credentialing specialists generally process applications and reappointment paperwork, checking for full completeness and accuracy. They constantly collect and process significant amounts of verification and accreditation information and thus must constantly maintain and update accurate databases for both practitioners and facilities.
- Helping HR with new higher orientation, FMLA, workmen compensation, medical benefits and etc.
Archive Aide
Record Center
05.2006 - 07.2008
- Retrieving client's medical records and refilling medical records
- Developed and maintained a comprehensive filing system to ensure document integrity.
- Organized archival materials for efficient retrieval and preservation.
- Assisted in digitizing records, enhancing accessibility for research purposes.
Clerk I
St Louis Public Schools
08.1997 - 12.2001
- Answer phones, filing, data processing, faxing, envelope stuffing and mailing, message delivery, typing, sorting incoming mail and much more.
- Managed daily administrative tasks to support school operations and enhance workflow efficiency.
- Trained new clerical staff on policies, procedures, and operational systems to promote consistency and effectiveness.
- Coordinated communication between staff, parents, and students to ensure accurate information dissemination.
Education
Diploma - General Studies
SUMNER HIGH SCHOOL
St. Louis, MO01.1995
No Degree - General Studies
STLCC-Forest Park Community College
St Louis, MOSkills
- Property Management
- Clerical experience
- Account Reconciliation
- LIHTC
- Behavioral health
- Typing
- Microsoft Excel
- ADP (5 years)
- Yardi
- Collections (5 years)
- Fair Housing Regulations
- Payroll (5 years)
- Invoice
- Pre certification (5 years)
- Computer programs: Apolio, Yardi, Property Boss, and Resman
- Customer service
- Medicare (5 years)
- NCQA standards
- CPT coding
- Payroll (4 years)
- Microsoft Word
- Invoices (4 years)
- ADP (2 years)
- Section 8
- HIPAA
- Insurance verification (10 years)
- Office Management
- Sage
- Medical office experience
- Human resources
- Computer Proficiency/ Data Entry
- Revenue cycle management
- Medical records
- Office management
- Multi-line Phone Systems
- General ledger reconciliation
- Epic
- Insurance Verification
- Medicaid (9 years)
- Collections/ Insurance/ Credentialing/ Referrals/Authorizations
- Strong Customer Relations Skills
- Staff management
Certification
Driver's License
Timeline
Property Manager
Dynasty Properties
08.2024 - Current
Property Manager
Multi-South Management Services
02.2024 - 06.2024
Property Manager
Allied Orion Group
08.2023 - 12.2023
Assistant Property Manager
Gene B. Glick Company
03.2020 - 04.2023
AP/HUD Specialist-Temp
Magdala Foundation
11.2019 - 02.2020
Assistant Property Manager
SM TEH Northwinds
01.2019 - 09.2019
Insurance Authorization Specialist
Ssm Healthcare Corp
05.2017 - 11.2018
Insurance Intake & Credentialing Coordinator
Provident Counseling
11.2008 - 04.2017
Archive Aide
Record Center
05.2006 - 07.2008
Clerk I
St Louis Public Schools
08.1997 - 12.2001
Diploma - General Studies
SUMNER HIGH SCHOOL
No Degree - General Studies
STLCC-Forest Park Community College