Christina Garcia
Troy
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Crew Shift Leader/Bartender/Server
Harry J Steak house
Moscow Mills
08.2014 - Current
- Supervised daily operations and staff activities during peak dining hours.
- Trained new crew members on service standards and restaurant procedures.
- Ensured compliance with health and safety regulations in food handling. Serve safe certified.
- Resolved customer complaints to enhance overall dining experience.
- Balanced cash drawers, operated registers and prepared cash deposits.
- Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.
- Assigned duties to specific employees and teams according to roles and skills.
- Resolved customer complaints in a professional manner while ensuring their satisfaction with the product or service.
- Supervised employees during shifts to ensure tasks were completed according to standards set by management.
- Provided feedback to management regarding potential areas of improvement in operations and personnel issues.
Education
Tch 62384 - Pharmacy Technician
Board of Pharmacy
05.2005 - 03.2007
Antioch High
Antioch, CASkills
- Shift management
- Staff supervision
- Training delivery
- Cash handling
- Customer service
- Workplace safety
- Time management
- Multitasking capacity
- Problem solving
- Employee motivation
- Effective communication
- Team player
Timeline
Crew Shift Leader/Bartender/Server
Harry J Steak house
08.2014 - Current
Tch 62384 - Pharmacy Technician
Board of Pharmacy
05.2005 - 03.2007
Antioch High