Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christina Francis

St. Louis

Summary

Results-driven Billing Analyst at Charter Communications with strong analytical skills and proficiency in SQL and Excel. Proven track record in optimizing billing processes and enhancing data accuracy. Adept at collaborating with teams to achieve operational excellence while maintaining meticulous attention to detail. Committed to continuous learning and leveraging technology for improved outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Billing Analyst

Charter Communications
St. Louis
10.2022 - Current
  • Facilitate transition of customer accounts using CSG billing system to enhance service management.
  • Generate tickets in Jira to support macro processing workflows.
  • Utilize TMS Automation services to streamline customer account processing.
  • Verify financial information meticulously to ensure accuracy across all records.
  • Analyze and clean data in Microsoft Excel for diverse analytical needs.
  • Contribute to optimization initiatives for TMS Automation within Billing Operations team.
  • Execute SQL queries to produce necessary reports and lists for bulk properties.
  • Work alongside billing analysts to assure prompt completion of all tasks.

Data Analyst Internship

Ranken Jordan Pediatric Hospital
St. Louis
06.2022 - 09.2022
  • Collaborated with Chief Development Officer to collect and process donor gifts efficiently.
  • Maintained accurate constituent records within Raiser’s Edge NXT database.
  • Processed checks, online gifts, securities, and wire transfers to ensure seamless transactions.
  • Employed advanced Excel functions to enhance data entry accuracy.
  • Coordinated with accounting department to validate financial data integrity.
  • Developed queries in Blackbaud database for seamless export of lists to Excel spreadsheets.
  • Generated analytical revenue reports comparing financial data from previous fiscal years, aiding future forecasting.

Medical Records Analyst/Undergrad Student MA

Missouri Heart Center
Columbia
10.2021 - 05.2022
  • Streamlined patient intake by directing individuals to exam rooms and preparing them for examinations.
  • Conducted and recorded Electrocardiogram (EKG) tests while collecting comprehensive patient stats.
  • Utilized EMR to abstract new patient charts, supporting efficient workflow for physicians.
  • Maintained organized medical records in patient charts, enhancing accessibility of information.
  • Compiled detailed Excel reports on various cardiac procedures documented into patient charts.
  • Reviewed medical records for completeness and accuracy, updating information as needed.
  • Collected, sorted, and distributed incoming correspondence and reports related to medical records.

Education

Master of Science - Business Data Analytics

Maryville University of St. Louis
St. Louis, MO
05.2024

Bachelor of Science - Health Sciences

University of Missouri - Columbia
Columbia, MO
05.2022

Skills

  • Analytical skills
  • Detail-oriented
  • Critical thinking
  • Data manipulation in Excel
  • Statistical expertise
  • Microsoft Office Suite
  • Word processing
  • Presentation design
  • Team collaboration
  • SharePoint management
  • Mathematical proficiency
  • Written and verbal communication
  • Advanced Excel formulas
  • Leadership qualities
  • Continuous learning mindset
  • SQL proficiency
  • Python programming
  • DAX expertise
  • R programming language
  • MS SQL Server knowledge
  • Microsoft Power BI dashboarding
  • Tableau visualization
  • Data mining techniques
  • Modeling in R
  • Pivot table creation in Excel
  • Data visualization in R
  • Familiarity with Agile methodology
  • Jira project management
  • Database design in MS SQL Server
  • TMS Smart Automation knowledge
  • CSG Billing System (ACSR)

Certification

  • Blackbaud Raiser’s Edge NXT, A comprehensive cloud-based fundraising and donor management software solution built specifically for nonprofits.
  • Project Management, Purdue University, Fall/Winter 2025

Timeline

Billing Analyst

Charter Communications
10.2022 - Current

Data Analyst Internship

Ranken Jordan Pediatric Hospital
06.2022 - 09.2022

Medical Records Analyst/Undergrad Student MA

Missouri Heart Center
10.2021 - 05.2022

Master of Science - Business Data Analytics

Maryville University of St. Louis

Bachelor of Science - Health Sciences

University of Missouri - Columbia

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Christina Francis