Christina Bolton
Holts Summit
Summary
Analytical, energetic, and detail-oriented business professional with extensive experience in correctional healthcare. Demonstrated expertise in contracts, budgets, and EHR management and implementation. Collaborates with employees and leaders to identify and resolve contractual and procedural issues that impact operations. Proven operations professional excelling in driving operational excellence and implementing innovative solutions. Fosters collaborative team environments and consistently delivers results. Expertise in process improvement, project management, and strategic planning.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager of Operations Analytics
YesCare
07.2023 - Current
- Reporting directly to the company CFO, examine labor trends and analysis, including contract paybacks
- Budget review and analysis for operations detailing revenue improvement opportunities
- Evaluate areas for operational improvements to increase revenue retention
- Develop operations analytics for leadership of the statewide healthcare contract
- Produced detailed and relevant reports for client deliverables fulfilling contract obligations
- Oversee all information technology implementation and improvement and network development
- Oversee statewide telehealth program and initiatives including vendor management and program development
- Compiled research data and development of operational dashboard to identify key performance issues within the contract
Healthcare Analytics Manager
Centurion Health
11.2021 - 07.2023
- Created custom dashboards and interfaces designed specifically to suit customer needs and priorities for optimal performance
- Integrated third-party analytics solutions into ongoing projects
- Organized multiple simultaneous ongoing projects, delegating personnel and resources to optimally meet overarching business goals and minimize redundancies
Director of Information Technology
Corizon Health
08.2015 - 11.2021
- Analyzed department and job-related functionality requirements to align technology priorities with business needs
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives
- Documented and analyzed processes and procedures and adhered to regulatory guidance
Regional IT Support Technician
CMS/Corizon Health
03.2004 - 08.2015
- Created new user accounts in MARS
- Managed inventory of hardware components for timely replacement or repair as needed
- Responded to support requests from end-users and walked individuals through basic troubleshooting tasks
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues
- Developed comprehensive documentation for support processes, enabling faster issue resolution for team members
- Configured hardware, devices, and software to set up work stations for employees
- Trained users on how to operate components and systems
- Responded to telephone, email and in-person inquiries regarding MARS operation, use and repair
Education
Masters Business Administration -
Columbia College
Columbia, MO05.2016
Bachelor - Management Information Systems
Columbia College
Columbia, MOSkills
- Collaboration
- Leadership
- Organized
- Decision-making
- Performance monitoring
- Customer service
- Documentation and reporting
- Quality assurance
- Operations management
- Strategic planning
- Data analysis
Certification
CCHP
Timeline
Manager of Operations Analytics
YesCare
07.2023 - Current
Healthcare Analytics Manager
Centurion Health
11.2021 - 07.2023
Director of Information Technology
Corizon Health
08.2015 - 11.2021
Regional IT Support Technician
CMS/Corizon Health
03.2004 - 08.2015
Bachelor - Management Information Systems
Columbia College
Masters Business Administration -
Columbia College
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