Christie Krutzsch
Imperial,MT
Summary
Catastrophe Property Claims Representative with over 22 years multiline claims experience including the last 6 years with Nationwide as a Property Field Claims Specialist II. Adept at handling a high-volume claims load while achieving productivity targets and, most importantly, meeting the needs of customers. Successfully inspect and settle field claims while quickly adapting to unfamiliar territories. Skilled at working in the catastrophe setting whether on the road, in the field, or behind the desk.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Property Field Claims Specialist II
Nationwide Insurance
08.2016 - Current
- Provide prompt and careful customer service to insureds and vendors
- Maintain active pending inventory while promptly addressing new claims
- Effectively evaluate claim facts and negotiate on-site claim estimates and settlements
- Analyze coverage issues while adhering to fair claims practices
- Develop and maintain strong relationships with the claims team
- Catastrophe claims handling experience
Subrogation Technician
Liberty Mutual Insurance
09.2014 - 08.2016
- Negotiated settlements with responsible parties and third party insurers
- Process and follow-up with the recovery reimbursements to insureds and carrier
- Assess estimates and invoices to determine recovery potential
Property Field Claim Representative
Allstate Insurance
07.2002 - 07.2008
- Conducted property damage estimates for on site claims settling
- Maintained low pending files while achieving high customer service marks
- Interpreted policy coverage and determined subrogation potential
Auto Liability Claim Representative
Safeco Insurance
01.2000 - 12.2002
- Automobile accident investigation and liability determination
- Communicated with policy holders and maintained detailed claim diary
- Negotiated liability assumption with claimant carrier
Independent Property Field Representative
Eagle Adjusting
12.2001 - 06.2002
- Inspected property damage losses for multiple insurance carriers
- Created damage estimates and negotiated with contractors
Catastrophe Property Claim Representative
State Farm
01.1997 - 11.1999
- Member of the National Catastrophe Team handling catastrophic property losses
- Handled a large volume of claims while maintaining high customer service marks
Education
Bachelor of Arts - Communications
University of Missouri - St. Louis
St. Louis, MO08.1996
Skills
- Professional
- Empathetic
- Customer service oriented
- Organized
- Highly motivated
- Detailed
- Team Player
- Flexible
- Strong work ethic
Certification
Xactimate Level I & II certified
Timeline
Property Field Claims Specialist II
Nationwide Insurance
08.2016 - Current
Subrogation Technician
Liberty Mutual Insurance
09.2014 - 08.2016
Property Field Claim Representative
Allstate Insurance
07.2002 - 07.2008
Independent Property Field Representative
Eagle Adjusting
12.2001 - 06.2002
Auto Liability Claim Representative
Safeco Insurance
01.2000 - 12.2002
Catastrophe Property Claim Representative
State Farm
01.1997 - 11.1999
Bachelor of Arts - Communications
University of Missouri - St. Louis
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