CHRISTIE CHAN
Macau
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Arts & Culture Operations Supervisor
MGM MACAU
08.2023 - Current
- Developed and implemented standard operating procedures to ensure efficient workflow
- Monitored staff performance and provided feedback for improvement
Events and Promotions Executive
Melco Resorts & Entertainment
10.2020 - 06.2023
- Collaborated with marketing team members to develop strategies for reaching target audiences through various channels
- Aided senior leadership by executing comprehensive administrative and marketing support
- Managed budgeting of promotional activities to ensure cost-effectiveness
- Conducted market research to identify potential opportunities for new promotions
- Drafted presentations highlighting promotional campaign results and successes
- Maintained relationships with vendors by negotiating contracts and ensuring timely delivery of materials needed for promotions
- Analyzed customer feedback data from surveys to inform future promotions
- Coordinated with internal departments such as sales, customer service, operations, IT, finance, legal on all aspects of promotion planning and execution
- Monitored industry trends closely in order to stay ahead of competitors' initiatives
- Assisted in developing creative concepts for promotional campaigns
- Worked with outside agencies on projects related to advertising or public relations initiatives
Education
Bachelor of Science - Psychology
Queen Mary University of London
London, United Kingdom08-2020
High School Diploma -
City of London Freemen's School
London, United Kingdom08-2017
High School Diploma -
Malvern St James
Malvern, United Kingdom08-2015
Skills
- Creative thinking
- Effective communications
- Quick decision-making
- Highly organized
- Performance monitoring
- Excellent presentation skills
- Willingness to learn
- Active listening
- Team Training
- Project Planning
- Staff Supervision
- Budget Administration
- Project Management
- Operations Management
- Computer skills (MS Word, Excel, PowerPoint)
Accomplishments
City of London Freemen's school - Junior school prefect
Certification
LAMDA (London Academy of Music & Dramatic Art)
LAMDA Level 3 Certificate in communication (QCF)
Speaking in Public Grade 6 – Bronze Medal with Distinction (18/03/14)
Speaking in Public Grade 7 – Silver Medal with Distinction (02/12/14)
Languages
Chinese (Cantonese)
First Language
Chinese (Mandarin)
Proficient (C2)
C2
English
Proficient (C2)
C2
Affiliations
Royal Academy of Dance (Classical Ballet)
Grade 1-7 with Distinctions and Merits
Timeline
Arts & Culture Operations Supervisor
MGM MACAU
08.2023 - Current
Events and Promotions Executive
Melco Resorts & Entertainment
10.2020 - 06.2023
Bachelor of Science - Psychology
Queen Mary University of London
High School Diploma -
City of London Freemen's School
High School Diploma -
Malvern St James
LAMDA (London Academy of Music & Dramatic Art)
LAMDA Level 3 Certificate in communication (QCF)
Speaking in Public Grade 6 – Bronze Medal with Distinction (18/03/14)
Speaking in Public Grade 7 – Silver Medal with Distinction (02/12/14)
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