Summary
Overview
Work History
Education
Skills
Timeline
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Christian Dennis

Kansas City

Summary

A client-focused technical professional with proven expertise in equipment maintenance and customer service. Known for swiftly addressing technical challenges and ensuring optimal equipment performance. Emphasizes team collaboration and adapts seamlessly to dynamic work environments. Skilled in diagnostics, troubleshooting, and customer interaction with proactive attitude.

Overview

14
14
years of professional experience

Work History

Field Service Representative III

Medtronic
12.2020 - Current
  • Perform repairs and routine maintenance on cardiovascular equipment essential for cardiac surgery and blood management
  • Sell/upsell service plans to the customer
  • Be the face of Medtronic to the customer to help maintain a cohesive relationship
  • Systematically schedule routine and unexpected maintenance to ensure efficiency
  • Inform the customer about the benefits of upgrading equipment and purchasing maintenance contracts
  • Continuously stay organized with regards to maintenance documentation, emails, credentialling, expense reports, annual training, and parts inventory

Bartender

Johnny's Tavern
10.2020 - 12.2020
  • Crafted innovative cocktail recipes, enhancing customer satisfaction and bar appeal.
  • Trained and mentored junior bartenders, fostering skill development and teamwork.
  • Managed inventory levels, reducing waste through efficient stock control practices.
  • Developed strong relationships with regular patrons, ensuring personalized service experiences.

Avionics Technician

Kay & Associates
06.2019 - 09.2020
  • Keep aircraft up to date in regard to inspections
  • Carry out maintenance tasks that include electrical, radar, communication, navigation, hydraulic, instrumentation, engine, environmental control, and various other systems
  • Effectively keep record of work performed and tasks accomplished through digital and written records
  • Retain and seek new qualifications to further enhance the proficiency of the division
  • Supervisor: Responsible for directing and supervising a team of over 30 personnel in the maintenance efforts of 12 F/A-18 aircraft

Field Service Engineer II

Rees Scientific
01.2019 - 06.2019
  • Install, configure software and troubleshoot automated temperature/environmental monitoring systems
  • Train customers on the system configuration and utilization, as well as client based troubleshooting
  • Efficiently schedule job orders and site visits to meet deadlines and uphold customer satisfaction
  • Constant flexibility when it comes to travel and the addition of new job orders

Bartender Supervisor

Olive Garden
06.2017 - 01.2019
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Drove revenue by upselling customers to premium alcohol and novelty drinks
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.

Collateral Duty Inspector

USMC
05.2014 - 09.2020
  • Ensured maintenance is performed in accordance with the Naval Aviation Maintenance Procedures and technical publications while ensuring that all Quality Assurance monitored programs were being complied with
  • Coordinated with Maintenance Control the proper utilization of personnel with regards to the priorities within the division
  • Supervised the training and certification of 8 Collateral Duty Inspectors, ensuring safe and proper maintenance procedures were adhered to at all times
  • Verify all tools are accounted for at the beginning and end of shifts, and during any maintenance procedure

Avionics Technician

USMC
02.2012 - 05.2017
  • Keep aircraft up to date in regard to inspections
  • Carry out maintenance tasks that include electrical, radar, communication, navigation, hydraulic, instrumentation, engine, environmental control, and various other systems
  • Effectively keep record of work performed and tasks accomplished through digital and written records
  • Retain and seek new qualifications to further enhance the proficiency of the division
  • Supervisor: Responsible for directing and supervising a team of over 30 personnel in the maintenance efforts of 12 F/A-18 aircraft

Education

Advanced Wire Bundle and Connector Repair Organizational Maintenance

CNATT
San Diego, CA
01.2016

F/A-18 Electrical Systems & Flight Controls

CNATT
San Diego, CA
01.2013

F/A-18 Wire Bundle and Connector Repair Organizational Maintenance

CNATT
Virginia Beach, VA
01.2012

F/A-18 Electrical/Instrument System Organizational Maintenance

CNATT
Pensacola, FL
01.2012

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Shawnee Mission North High School
Overland Park, KS
01.2010

Skills

  • Circuit Analysis
  • Sales
  • Calibration
  • Environmental Monitoring
  • Soldering Technician
  • Advanced Electrical Theory and Principles
  • Schematics Comprehension
  • Microsoft Office proficiency
  • Wire Repair and Installation
  • Technical Publications Comprehension

Timeline

Field Service Representative III

Medtronic
12.2020 - Current

Bartender

Johnny's Tavern
10.2020 - 12.2020

Avionics Technician

Kay & Associates
06.2019 - 09.2020

Field Service Engineer II

Rees Scientific
01.2019 - 06.2019

Bartender Supervisor

Olive Garden
06.2017 - 01.2019

Collateral Duty Inspector

USMC
05.2014 - 09.2020

Avionics Technician

USMC
02.2012 - 05.2017

F/A-18 Electrical Systems & Flight Controls

CNATT

F/A-18 Wire Bundle and Connector Repair Organizational Maintenance

CNATT

F/A-18 Electrical/Instrument System Organizational Maintenance

CNATT

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Shawnee Mission North High School

Advanced Wire Bundle and Connector Repair Organizational Maintenance

CNATT

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