Christian Cross
Saint Joseph
Summary
Detail-oriented cable technician with strong skills in installation, signal troubleshooting, and safety compliance. Proven ability to train new technicians and enhance customer satisfaction through effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cable Technician
Triggerfish Corporation
Saint Joseph
06.2024 - Current
- Installed and maintained cable systems for residential and commercial clients.
- Diagnosed and repaired signal issues using industry-standard testing equipment.
- Collaborated with team members to ensure timely project completion.
- Followed safety protocols during installation and maintenance procedures.
- Provided customer support by answering questions about cable services.
- Trained new technicians on equipment use and installation techniques.
- Ensured compliance with local regulations during installations and repairs.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Installed and tested coaxial cable, fiber optic cables, and other related equipment.
Store Manager
EXP Gaming Lounge
Saint Joseph
05.2021 - 04.2024
- Managed daily operations of gaming lounge to ensure smooth customer experiences.
- Trained and supervised staff on customer service and gaming policies.
- Oversaw inventory management and restocking of gaming equipment and merchandise.
- Implemented operational procedures to maintain a clean and safe environment.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Coordinated events and tournaments to attract new customers and increase participation.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
Installer
Altec
Saint Joseph
01.2019 - 05.2021
- Installed equipment according to specifications and safety standards.
- Collaborated with team members to streamline installation processes.
- Resolved installation issues promptly to minimize downtime on projects.
- Followed company guidelines to ensure compliance with industry regulations.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Followed building standards and codes during unit installations.
- Performed troubleshooting to diagnose and resolve system issues.
Infantryman
US Army
Fort Campbell North
08.2013 - 11.2016
- Coordinated operational missions and training exercises for infantry units.
- Operated various weapons systems and military equipment during training and combat.
- Led detailed trainings on weapons systems for subordinates, enhancing overall team safety and cohesion.
- Collaborated with team members to execute tactical maneuvers in diverse environments.
- Trained junior soldiers on military procedures and operational readiness standards.
- Conducted training exercises to ensure proficiency in basic infantry skills.
- Implemented safety protocols to ensure the well-being of all personnel during operations.
- Ensured compliance with safety regulations and standard operating procedures.
- Supervised junior enlisted personnel in their duties and responsibilities.
Education
High School Diploma -
Benton High School
Saint Joseph, MO05-2013
Skills
- Cable installation
- Cable splicing
- Signal troubleshooting
- Network troubleshooting
- Fiber optic technology
- Equipment maintenance
- Safety compliance
- Project coordination
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
Certification
- Bicsi Installer 1
Timeline
Cable Technician
Triggerfish Corporation
06.2024 - Current
Store Manager
EXP Gaming Lounge
05.2021 - 04.2024
Installer
Altec
01.2019 - 05.2021
Infantryman
US Army
08.2013 - 11.2016
High School Diploma -
Benton High School