Christi King
2924 Oliver Ave.
Summary
Results-driven professional with strong leadership background and proven track record of solving complex problems. Committed to optimizing operations and reducing costs to drive organizational efficiency. Utilizes independent decision-making skills and sound judgment to make a positive impact on company success. Dedicated individual focused on streamlining processes and achieving tangible results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Director of Resort Operations
Downstream Casino And Resort
09.2021 - Current
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Increased employee satisfaction, providing regular coaching and feedback.
- Performed continuous evaluations of hotel operations department teams and policies to keep operations efficient.
- Met with department supervisors and provided staff support to attain organizational goals.
- Planned and integrated project schedules.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve.
- Established team priorities, maintained schedules and monitored performance.
- Pursued revenue development strategies to keep department aligned with profit targets.
Director of Hotel Operations
Downstream Casino Resort
06.2020 - 09.2021
Director of Sales
Downstream Casino Resort
04.2018 - 06.2020
Senior Sales Manager, CHSP
Shangri-La Resort
08.2017 - 04.2018
- Evaluated trends and opportunities in all market sectors.
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Conducted comprehensive market research to identify emerging trends, opportunities for growth, and potential risks to inform business strategy.
- Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Attended industry events and conventions to explain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Senior Sales Manager, CHSP
Hard Rock Hotel & Casino Tulsa
11.2014 - 08.2017
Group Sales Manager, CHSP
Sheraton Read House Hotel
10.2012 - 11.2014
Education
Organizational Communications
Oral Roberts University
Tulsa, OKSkills
- Decision-making
- Operations management
- Project management
- Employee development
- Goal setting
- Budget control
- Issues resolution
- Staff development
- Hiring and retention
- Charismatic leader
- Coaching and mentoring
Certification
-Hospitality Sales Professional Certification (CHSP) from American Hotel/Motel Lodging Association
Affiliations
-OTIA (Oklahoma Tourism Industry Association) - Board Member
- OSAE (Oklahoma Society of Association Executives) -Member
Timeline
Senior Director of Resort Operations
Downstream Casino And Resort
09.2021 - Current
Director of Hotel Operations
Downstream Casino Resort
06.2020 - 09.2021
Director of Sales
Downstream Casino Resort
04.2018 - 06.2020
Senior Sales Manager, CHSP
Shangri-La Resort
08.2017 - 04.2018
Senior Sales Manager, CHSP
Hard Rock Hotel & Casino Tulsa
11.2014 - 08.2017
Group Sales Manager, CHSP
Sheraton Read House Hotel
10.2012 - 11.2014
Organizational Communications
Oral Roberts University
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