Christel John
Kansas City
Summary
Customer-focused Ticket Agent known for productive and efficient task completion. Skilled in reservation management, customer service protocols, and issue resolution techniques. Excel at communication, problem-solving, and adaptability, ensuring seamless travel experiences for customers.
Skilled in managing gate operations and customer service related tasks. Background includes checking passenger tickets and boarding passes, resolving seating issues, assisting passengers with special needs, and ensuring timely flight departures. Strengths include strong communication skills, problem-solving abilities, ability to work under pressure and multitask. Contributed significantly to maintaining on-time performance records at previous employment.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Ambassador
Clear
Kansas City
10.2025 - Current
- Coordinated community engagement events to enhance brand visibility and foster relationships.
- Conducted outreach initiatives using social media platforms to promote upcoming events.
- Facilitated training sessions for new ambassadors to ensure consistent messaging.
- Followed up with customers to ensure that their needs were met satisfactorily.
- Handled difficult customer situations in a respectful manner.
- Resolved customer issues quickly and efficiently.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Ticket Agent and gate agent for Alaska
G2 Secured Staff
Kansas City
04.2021 - 08.2025
- Processed ticket sales efficiently, ensuring accurate transaction records and customer satisfaction.
- Coordinated travel itineraries for clients, providing timely information and support.
- Maintained system database, ensuring up-to-date and accurate ticketing information.
- Provided training and support to new team members, enhancing overall team performance.
- Assisted travelers with special needs or requests during check-in process.
- Resolved customer complaints in a professional manner.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Assisted customers with ticketing inquiries and purchase of tickets.
- Checked luggage and directed passengers to concourses and piers.
- Collected baggage fees, excess baggage charges and other applicable fees from passengers.
- Verified passenger identification documents for international flights.
- Coordinated seating assignments based on customer preferences or needs.
- Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.
- Printed boarding passes for departing flights according to flight schedule.
- Advised passengers on local attractions, transportation options and hotel accommodations upon request.
- Updated passenger information into the system prior to departure.
- Facilitated communication between ground staff, pilots, maintenance crew and air traffic control personnel.
- Analyzed customer feedback to identify areas of improvement in customer service processes.
- Ensured compliance with FAA regulations concerning ticketing operations.
- Processed reservation changes and cancellations for customers.
- Worked diligently to resolve booking, fare, and regulations issues alongside passengers and travel agents.
- Coached staff on strategies to enhance performance and improve customer relations.
- Processed payments for tickets, baggage fees, and other services.
- Greeted customers in a friendly and professional manner.
- Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
- Monitored gate area for unauthorized personnel access attempts.
- Coordinated with ground staff to ensure smooth loading of luggage onto the aircrafts cargo hold.
- Resolved customer complaints in an efficient manner while adhering to company policies.
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Performed administrative duties such as filing paperwork or entering data into computer systems.
- Conducted security checks at gates according to TSA guidelines.
- Maintained logs of all departing flights including number of passengers boarded and any irregularities that occurred during the process.
- Built and maintained productive relationships with employees.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
CAP 2 Associate
Walmart
Kansas City
09.2017 - 10.2018
- Executed efficient inventory management practices to maintain optimal stock levels.
- Coordinated shipping schedules to ensure timely delivery of merchandise.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
King Kekaulike High School
Kula, HISkills
- 4 years for communication with customers and teams
- Customer service
- Problem solving
- Performance coaching
- Team management
- Customer engagement
Languages
English
Professional
Timeline
Ambassador
Clear
10.2025 - Current
Ticket Agent and gate agent for Alaska
G2 Secured Staff
04.2021 - 08.2025
CAP 2 Associate
Walmart
09.2017 - 10.2018
King Kekaulike High School