Christara Smith

• Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers' satisfaction.
• Analyzed sales data to identify key trends, driving revenue growth, and collaborated with the General Manager on marketing initiatives to enhance brand awareness and boost sales performance.
• Boosted customer satisfaction by analyzing feedback to identify improvement areas, developing effective solutions, and resolving concerns promptly.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Motivated and trained associates to maximize performance, resulting in the growth of client files and enhanced team productivity.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.

Founded and manage a business specializing in creating custom gifts and merchandise for small businesses, providing tailored products to enhance brand visibility and customer engagement.

• Trained servers on order management, food service quality and how to build rapport with guests.
• Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
• Led team of servers to consistently meet customer service and sales targets.
• Liaised between servers and upper management to address issues and manage challenges.
• Monitored server performance and provided feedback to enhance server delivery.

• Increased efficiency by consistently updating and maintaining provider credentialing information with insurance carriers.
• Promoted accuracy in coding practices by staying current on ICD-10 updates and industry changes related to medical billing requirements.
• Contributed to higher patient satisfaction by promptly addressing and resolving billing inquiries or disputes.
• Optimized cash flow by diligently monitoring aged accounts receivable reports and initiating appropriate collection actions.
• Ensured timely payments by submitting clean claims to insurance companies within established deadlines.
• Facilitated smooth office operations by collaborating with clinical staff on scheduling adjustments due to insurance authorizations or referral issues.
• Maintained patient confidentiality and adhered to HIPAA regulations while managing sensitive medical information.
• Transcribed and entered patient medical data into electronic medical record systems, ensuring accuracy and compliance.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Maintained electronic filing systems and categorized documents.