CHRISTAL MIZER
Wentzville,MO
Summary
Results-driven operations and customer experience leader with extensive experience in team management, client retention, recruiting, financial operations, and business performance management. Proven ability to lead high-performing teams, improve customer satisfaction, drive revenue growth, and manage daily operations in fast-paced environments. Strong background in salon leadership, financial services, customer relations, communications, and administrative operations with expertise in coaching, compliance, training, and client experience.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
License Office Manager
License Office
Missouri
05.2026 - Current
- Provide customer service and administrative support in a fast-paced public service environment
- Process documentation, payments, licensing transactions, and records with accuracy and attention to detail
- Assist customers with complex questions while maintaining professionalism and compliance with state procedures
- Handle confidential information while ensuring accuracy and efficiency in daily operations
Independent Salon Owner & Licensed Cosmetologist
Independent Salon Owner & Licensed Cosmetologist
Missouri
07.2020 - Current
- Own and operate an independent salon business providing customized hair services and client consultations
- Manage appointment scheduling, customer retention, social media promotion, retail recommendations, and daily business operations
- Build and maintain long-term client relationships through exceptional customer service and personalized experiences
- Handle inventory management, business administration, client records, and financial tracking
- Continue to maintain an active client base while balancing additional professional leadership and administrative roles
- Managed daily financial transactions, ensuring accurate record-keeping and cash handling.
- Conducted regular assessments of salon services to identify areas for improvement.
- Implemented marketing strategies that increased client engagement and retention rates.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Conducted market research to stay abreast of industry trends, incorporating popular styles into salon offerings regularly.
Area Salon Manager
JCPenney Salon
Missouri
11.2024 - 05.2025
- Led salon operations with focus on client experience, employee development, productivity, and revenue growth
- Recruited, interviewed, and developed salon professionals through social media outreach, referrals, cosmetology schools, and networking
- Coached and mentored team members to improve retention, rebooking, referrals, and client acquisition metrics
- Managed staffing, scheduling, training coordination, merchandising standards, and expense control
- Reviewed operational reporting and implemented action plans to improve productivity and service performance
- Ensured compliance with company standards, hiring practices, and state cosmetology regulations
- Fostered an inclusive, professional, and growth-focused team culture
- Developed promotional strategies to enhance salon visibility and attract new clients.
- Oversaw inventory management, optimizing stock levels of products and supplies.
- Established financial controls, monitoring expenses to maintain budget compliance.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
General Manager
Community Choice Financial
Missouri
04.2022 - 11.2024
- Directed daily store operations while leading a high-performing customer-focused team
- Managed financial transactions, compliance procedures, cash handling, audits, loss prevention, and risk assessment
- Trained, coached, and developed employees to improve operational performance and customer satisfaction
- Oversaw hiring, scheduling, employee retention, and workforce planning
- Developed local marketing initiatives, referral partnerships, and community engagement strategies to increase business growth
- Resolved escalated customer concerns with professionalism and integrity
- Maintained operational excellence in a fast-paced, high-volume environment
Stylist / Salon Manager
SmartStyle
Missouri
06.2019 - 07.2020
- Started as a stylist and was promoted to Salon Manager based on performance and leadership abilities
- Delivered high-quality salon services while building strong client relationships and increasing retention
- Assisted with team leadership, scheduling, daily operations, customer service, and salon performance goals
- Supported training and coaching efforts to improve team productivity and service standards
Cosmetology Program
Paul Mitchell The School
Missouri
01.2018 - 06.2019
- Completed cosmetology education and hands-on technical training
- Developed advanced skills in hair coloring, cutting, chemical services, retail recommendations, sanitation standards, and client consultation
Logistics/Traffic Coordinator & Customer Service Representative
Timberland Forest Products
West Plains, MO
09.2015 - 12.2017
- Coordinated logistics, transportation scheduling, and production operations to maximize efficiency and on-time delivery performance
- Managed production schedules, shipping documentation, dispatching, and load coordination
- Maintained compliance documentation including DOT logs, transportation records, and operational reporting
- Audited and reported company operational data including invoices, fuel usage, inventory, and sales records
- Assisted with customer service, production coordination, quality control, and equipment management
- Worked closely with multiple departments to optimize communication and workflow efficiency
Communication Specialist I
Air Evac Lifeteam
West Plains, MO
01.2012 - 01.2015
- Worked in a high-pressure emergency communications environment coordinating critical information
- Utilized multiple data systems while maintaining accuracy and efficiency
- Documented communications and operational actions while adhering to privacy guidelines and company policies
- Demonstrated strong communication and multitasking skills in time-sensitive situations
Area Property Manager
MACO Management
West Plains, MO
03.2010 - 07.2011
- Oversaw daily operations for 10 residential properties across the region
- Supervised and supported a team of 8 Property Managers and 1 Assistant Property Manager
- Managed property operations, tenant relations, occupancy management, compliance documentation, and administrative oversight
- Coordinated scheduling, reporting, rent calculations, audits, and resident communications
- Maintained regulatory compliance with housing guidelines and documentation requirements
- Assisted with budgeting, operational efficiency, and problem resolution across multiple locations
Event Coordinator
Highways Outdoors
Office Manager
Rut & Strutt Outfitters
Assistant Manager/Bartender
Club Detox
Bartender/Server
Prima’s Cantina & Grill
Administrative Assistant
Wiles Title & Abstract
Fraud Assistant, Customer Service Representative
Empire Bank
Medical Technician
Doctors Urgent Care
Administrative Assistant, Teller, Accounts Payable/Receivable, Bank Manager
US Bank
Nurse’s Assistant
Christian Healthcare
Education
Cosmetology Program -
Paul Mitchell The School
Springfield06-2019
Associate of Science - Paralegal & Office Administration
Springfield College (formerly Everest College)
Springfield, MO2006
CNA - Nursing Assistant Certification Coursework
Christian Healthcare
Lebanon, MO2005
Skills
Leadership & Operations Management
Team leadership
Coaching & employee development,
Recruiting, hiring & training coordination,
Performance management & KPI tracking
Multi-location / high-volume operations oversight
Workflow optimization & daily operations management
Workforce scheduling & staffing coordination
Customer Experience & Client Relations
Customer experience management & client retention
Client onboarding, intake & appointment scheduling
High-volume customer service & reception operations
De-escalation, conflict resolution & problem solving
Relationship building & service recovery
Financial Operations & Controls
Accounts payable / accounts receivable management
Cash handling, banking operations & account balancing
Credit card processing & financial transactions
Financial reporting & statement preparation
Fraud prevention, investigation & loss prevention
Administrative & Business Support
Office administration & file management
Data entry & 10-key proficiency
Microsoft Office Suite (Excel reporting, Word, Outlook)
QuickBooks, Citrix, Yardi Classic, Sage Accpac, WordPerfect
Audit support & compliance documentation
Inventory, Merchandising & Resource Management
Inventory control & merchandising oversight
Ordering, stock tracking & vendor coordination
Loss prevention & shrink management
Supply chain and resource organization
Compliance & Documentation
Regulatory compliance & policy adherence
Recordkeeping, audits & documentation accuracy
Legal and financial documentation
Medical charting & clinical documentation
Professional Strengths
Time management & prioritization
Multitasking in fast-paced environments
Meeting strict deadlines under pressure
Strong communication & customer focus
Organizational efficiency & adaptability
Certification
Current Certifications & Licenses
- Notary Public, Missouri (2024-2028)
- Cosmetology License
Past Certifications
- Missouri Department of Housing and Community Affairs Certification
- Missouri Fair Housing & Accessibility Certification
- Missouri Low Income Tax Credit Certification
- Theo Pro Compliance and Consulting Certification
- Multi-Family Housing Owners & Managers Compliance Training
- EIV
- HUD
Timeline
License Office Manager
License Office
05.2026 - Current
Area Salon Manager
JCPenney Salon
11.2024 - 05.2025
General Manager
Community Choice Financial
04.2022 - 11.2024
Independent Salon Owner & Licensed Cosmetologist
Independent Salon Owner & Licensed Cosmetologist
07.2020 - Current
Stylist / Salon Manager
SmartStyle
06.2019 - 07.2020
Cosmetology Program
Paul Mitchell The School
01.2018 - 06.2019
Logistics/Traffic Coordinator & Customer Service Representative
Timberland Forest Products
09.2015 - 12.2017
Communication Specialist I
Air Evac Lifeteam
01.2012 - 01.2015
Area Property Manager
MACO Management
03.2010 - 07.2011
Office Manager
Rut & Strutt Outfitters
Bartender/Server
Prima’s Cantina & Grill
Administrative Assistant
Wiles Title & Abstract
Fraud Assistant, Customer Service Representative
Empire Bank
Medical Technician
Doctors Urgent Care
Administrative Assistant, Teller, Accounts Payable/Receivable, Bank Manager
US Bank
Nurse’s Assistant
Christian Healthcare
Event Coordinator
Highways Outdoors
Assistant Manager/Bartender
Club Detox
Cosmetology Program -
Paul Mitchell The School
Associate of Science - Paralegal & Office Administration
Springfield College (formerly Everest College)
CNA - Nursing Assistant Certification Coursework
Christian Healthcare