Christina BassettDayhuff
Fort Leonard Wood
Summary
Dynamic and reliable professional with a proven track record at Starbucks, excelling in staff management and customer service. Demonstrated adaptability and critical thinking in fast-paced environments, consistently achieving performance goals. Committed to fostering a culture of safety and mentoring team members to enhance their skills and productivity.
Overview
10
10
years of professional experience
Work History
Lead Delivery Driver
Jimmy Johns
05.2020 - 06.2021
- Conducted regular performance evaluations for team members, offering constructive feedback to encourage professional growth.
- Monitored driver performance metrics, providing targeted feedback to support continuous improvement initiatives.
- Promoted a culture of safety within the team by enforcing strict adherence to company policies and industry regulations during all deliveries.
- Mentored new drivers, providing comprehensive training on company procedures and best practices.
- Completed on-time deliveries by choosing best and most efficient routes.
Picker
Amazon
09.2020 - 12.2020
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
Barista Shift Lead
Starbucks
01.2017 - 10.2019
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
Hostess
China Star
03.2011 - 11.2013
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Kept meticulous records for waitresses/waiters.
Education
High School Diploma -
West Brook High School
Beaumont, TX05-2015
Skills
- Reliability and punctuality
- Defensive driving practices
- Decision-making
- Adaptable scheduling
- Order preparation
- Cash handling proficiency
- Cleanliness standards
- Staff management
- Friendly, positive attitude
- Customer service
- Dependable and responsible
- Computer skills
- Critical thinking
Timeline
Picker
Amazon
09.2020 - 12.2020
Lead Delivery Driver
Jimmy Johns
05.2020 - 06.2021
Barista Shift Lead
Starbucks
01.2017 - 10.2019
Hostess
China Star
03.2011 - 11.2013
High School Diploma -
West Brook High School
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