Chris Troiano

• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Grew YOY sales 90% by consistently meeting and exceeding quotas.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Built relationships with customers and community to establish long-term business growth.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Implemented systems and procedures to increase sales.

As Founder & Managing Partner, your responsibilities include:

• Setting the overall vision, strategy, and direction of IronGate Ventures
• Identifying, evaluating, and launching new business opportunities
• Structuring deals and negotiating contracts with merchants, landlords, and vendors
• Overseeing ATM placement, cash management, and surcharge revenue models
• Managing credit card processing solutions, pricing, and merchant onboarding
• Leading logistics and operational planning across portfolio ventures
• Managing financial performance, profitability, and growth initiatives
• Building and maintaining relationships with banks, processors, and strategic partners
• Driving scalability, efficiency, and long-term sustainability across all ventures

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Achieved sales goals and service targets
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Managed day-to-day staffing and handled scheduling for all store employees.
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.