Chris Tan

I architect, deploy, and optimize enterprise data and content management solutions across complex healthcare and financial infrastructures. I translate executive business requirements into scalable technical configurations, bridging the gap between legacy IT infrastructure and modern database efficiency. I specialize in relational database integration, custom scripting middleware, and end-to-end pipeline automation.

Architect Enterprise Solutions: Lead technical discovery and author specifications to deploy scalable systems across multi-campus client environments processing millions of annual data records.

Engineer Data Pipelines & Automations: Design and configure complex workflows, utilizing SQL backend query optimization and custom JavaScript/iScript logic to automate manual data routing.

Execute Full-Stack Implementations: Manage end-to-end system installations, server-side troubleshooting, database schema alignments in SQL Server and Oracle, and post-go-live stabilization metrics.

Lead High-Stakes Migrations & Consulting: Conduct comprehensive systems infrastructure assessments to optimize database performance, streamline ETL processes, and transition legacy environments.

Scale Team Technical Capacity: Mentor junior consultants in advanced database querying, troubleshooting methodologies, and standardize best-practice documentation for deployment teams.

I engineered high-performance analytics and data visualization solutions for health system leadership using Power BI, Tableau, and SQL. By extracting and structuring complex Epic Cogito (Clarity and Caboodle) data, I transformed raw clinical, financial, and operational datasets into production-grade executive dashboards. My work directly drove strategic clinical decision-making, resource allocation, and health system ROI tracking.

Developed End-to-End Analytics Pipelines: Designed and deployed automated data pipelines and interactive dashboards using Power BI (DAX/Power Query) and Tableau to monitor health system performance.

Architected Epic Cogito Solutions: Synthesized complex healthcare data by querying Epic Clarity and Caboodle databases, translating raw clinical workflows into structured data models for C-suite insights.
Optimized Database & Dashboard Performance: Tuned complex SQL queries, index structures, and data extraction schedules to reduce dashboard latency and ensure high-reliability data refreshes.

Uncovered Operational Bottlenecks: Built advanced analytical data models that identified clinical throughput constraints, financial leakage, and resource utilization inefficiencies across the health system.

I managed and optimized the enterprise content and data management ecosystem for a global enterprise. By developing custom Java integrations and performing cross-platform (Windows/Linux) administration, I maintained high availability for mission-critical data pipelines and document workflows. I specialized in relational database auditing, server-side troubleshooting, and scaling system performance to handle massive, seasonal transaction spikes.

Developed Custom Software Integrations: Engineered and deployed Java-based microservices and custom middleware into production environments to extend core system functionality and automate API data exchanges.

Audited High-Volume Datasets: Designed advanced, highly optimized SQL queries to extract, audit, and analyze millions of structural enterprise records, ensuring data integrity across production environments.

Administered Cross-Platform Environments: Maintained 99.9% system uptime by managing complex Windows and Linux server infrastructures, handling database schema alignments, and troubleshooting server-side performance bottlenecks.

Optimized Infrastructure for Scale: Re-engineered document management pipelines and storage allocation to handle massive seasonal data volume spikes, supporting thousands of concurrent tax professionals.

I engineered high-complexity HL7 data integrations and SQL Server Reporting Services (SSRS) analytics suites for large-scale enterprise platforms. By building robust interfaces between third-party software architectures and core enterprise infrastructure, I automated clinical and financial data pipelines across disparate enterprise environments. I specialized in relational database schema mapping, real-time messaging synchronization, and transforming legacy functional designs into modern, automated workflows.

Engineered Real-Time Data Integrations: Designed and deployed cross-platform HL7 interfaces to synchronize real-time clinical data and messaging structures between Electronic Health Records (EHR) systems and core enterprise repositories.

Architected Custom Analytics & Reporting Suites: Developed and implemented custom SSRS reporting infrastructure, writing complex SQL queries and stored procedures to audit and visualize high-volume relational datasets.

Directed Technical Architecture Specifications: Authored comprehensive technical blueprints and infrastructure requirements for third-party software modifications, ensuring complete API and production environment compatibility.

Modernized Legacy Data Workflows: Re-engineered archaic operational designs into fully automated data processing pipelines, eliminating manual processing friction and optimizing data throughput.

I spearheaded global technical support operations for mission-critical Vendor-Neutral Archives (VNA), Picture Archiving and Communication Systems (PACS), and enterprise medical imaging environments. Managing a 24/7 high-performance engineering team, I ensured continuous system uptime and data availability for high-volume clinical networks while scaling technical proficiency and engineering service quality. I specialized in critical incident response, SLA infrastructure management, and resolving complex cross-platform server and storage bottlenecks.

Directed High-Performance Engineering Teams: Led a cross-functional team of 11 systems and infrastructure engineers to maintain high-availability medical imaging, database, and network architectures across global healthcare clients.

Managed Mission-Critical SLAs: Orchestrated global shift rotations, incident response protocols, and escalation workflows to consistently meet and exceed stringent 24/7 Service Level Agreements (SLAs) for Tier-1 trauma and hospital networks.

Resolved Complex Systemic Escalations: Stabilized at-risk enterprise client relationships by personally directing root-cause analysis and resolution for high-priority system outages, database corruptions, and network failure points.

Upskilled Technical Operations Capacity: Eliminated operational knowledge silos by conducting technical skill-gap assessments and implementing structured engineering training programs covering DICOM, HL7, and VNA storage protocols.

I engineered enterprise-grade clinical data exchanges and interoperability pipelines by bridging enterprise content management (ECM) platforms with major Electronic Medical Record (EMR) systems. Utilizing the Corepoint Integration Engine, I developed, tested, and optimized complex HL7 interfaces to ensure continuous, real-time synchronization of patient documentation and clinical data structures. I specialized in interface engine architecture, cross-platform data mapping, and resolving strict healthcare interoperability bottlenecks.

Architected Corepoint Interface Solutions: Designed, built, and deployed high-complexity HL7 interfaces via the Corepoint Integration Engine to automate bidirectional data and messaging flows between core repositories and EMR platforms.

Resolved Complex EMR Interoperability Gaps: Engineered custom data mapping modifications for Epic and Meditech environments, ensuring seamless data ingestion and eliminating schema mismatch vulnerabilities.

Defined Technical Architecture Blueprints: Standardized comprehensive technical documentation and data-flow specifications for complex clinical integrations in alignment with enterprise infrastructure requirements.

Upskilled Regional Implementation Teams: Accelerated technical delivery maturity by mentoring junior systems consultants on healthcare integration standards, data validation protocols, and specialized software deployments.

I orchestrated the end-to-end deployment and architectural modernization of enterprise-scale data and content suites within Epic and Meditech ecosystems. I managed the full implementation lifecycle—from cloud-native and SaaS architecture design to final production go-live—transforming legacy document management frameworks into high-performance, automated clinical data pipelines. I specialized in hybrid-cloud infrastructure engineering, enterprise system integration, and stakeholder consulting for large-scale healthcare digital transformations.

Architected Hybrid & Cloud-Native Integrations: Designed and deployed scalable SaaS and cloud-native application architectures, seamlessly integrating enterprise content repositories with Epic and Meditech EMR environments to support clinical data delivery goals.

Engineered Enterprise Data Pipelines: Authoring custom workflow requirements, schema mappings, and technical middleware components to bridge legacy Document Management Systems (DMS) with modern electronic medical records platforms.

Directed Production Deployments & Go-Live Operations: Led complex onsite and remote production deployments, troubleshooting multi-tier infrastructure issues and establishing high-availability platform stability metrics.

Orchestrated Enterprise Digital Transformations: Consulted with healthcare executive leadership to replace fractured manual processes with automated Enterprise Content Management (ECM) solutions, driving measurable system-wide operational efficiency.

I directed the full lifecycle deployment and architectural integration of Cerner CareAware BMDI (Bedside Medical Device Integration) across enterprise health systems. By aligning SaaS-based clinical solutions with complex hospital network infrastructure, I eliminated data silos and automated real-time medical device data streams directly into the Electronic Medical Record (EMR). I specialized in managing cross-functional engineering teams, navigating high-stakes critical incident paths, and delivering complex, multi-million dollar clinical infrastructure upgrades.

Orchestrated Enterprise BMDI Implementations: Led the end-to-end technical deployment lifecycle of CareAware Bedside Medical Device Integrations, managing the synchronization of thousands of physiological devices (monitors, ventilators, pumps) into production EMR environments.

Directed Cross-Functional Engineering Teams: Managed and coordinated cross-functional technical teams—including network engineers, clinical analysts, and system administrators—to deliver high-consequence Cerner software upgrades on schedule.

Mitigated High-Stakes Technical Risks: Resolved critical project bottlenecks, hardware failures, and connectivity issues by applying advanced clinical data analysis to optimize data packet routing and ensure continuous patient data streaming.

Consulted C-Suite on SaaS Cloud Migrations: Advised hospital executive leadership on cloud migration strategies, architectural risk profiles, and resource allocation requirements to maximize system reliability and operational ROI.

• Managed and led all aspects of daily operations, service management, policy planning and development, relationship building, and project management
• Orchestrated and aligned delivery and demand planning for infrastructure projects
• Grew and developed strategic policies in accordance with regional objectives by balancing future risk with calculated risk decisions, subsequently enhancing profitability.
  

• Led daily global service desk operations supporting 1200+ users
• Planned and implemented training and development programs
• Triggered 90%+ CSAT score through satisfaction ratings and surveys
• Managed call flow and responded to technical support needs of customers
• Defined, coordinated, and launched Global End User Support Program
  Improved 3rd party relations building, customer service/satisfaction, and resource optimization
• Collaborated with end users and stakeholders to deliver global IT and customer service excellence