Summary
Overview
Work History
Education
Skills
Timeline
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Milan Garrett

St. Louis

Summary

Strong background in technical support and customer solutions, equipped for impactful contributions in field support. Skilled in troubleshooting, system integration, and training, with strong focus on team collaboration and adaptability. Known for reliability and ability to meet changing needs while driving results and fostering positive outcomes.

Overview

9
9
years of professional experience

Work History

Application Specialist

First Bank
06.2022 - Current
  • Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
  • Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
  • Streamlined communication between departments by establishing clear channels for sharing information.
  • Determined whether computer systems in company were sufficient for business requirements.
  • Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
  • Collaborated with marketing teams to promote product offerings at industry events, increasing brand visibility and generating leads.

Store Manager

Pure Hockey
01.2020 - 06.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.

Front End Support Manager

Lowes Home Improvment
01.2016 - 01.2020
  • Leveraged data-driven insights to inform strategic planning sessions regarding resource allocation, product offerings, and promotional activities.
  • Took lead in resolving support issues to minimize escalation and score card impact.
  • Analyzed data trends to identify areas of improvement, leading to more informed decision-making processes.
  • Delivered exceptional customer service by addressing inquiries promptly while demonstrating empathy towards customers'' concerns or pain points.

Education

Bachelor of Arts - Business Administration And Management

Robert Morris University
Peoria, IL
07-2012

Skills

  • Customer Satisfaction
  • Coach and Mentor Peers On Job Solutions (Early Adoption / Train the Trainer)
  • Business analysis
  • Expert troubleshooting
  • Problem-solving
  • Customer relations
  • Customer service management

Timeline

Application Specialist

First Bank
06.2022 - Current

Store Manager

Pure Hockey
01.2020 - 06.2022

Front End Support Manager

Lowes Home Improvment
01.2016 - 01.2020

Bachelor of Arts - Business Administration And Management

Robert Morris University

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Milan Garrett