Chris Shelden
Springfield
Summary
Dedicated Account Manager with 14 years of experience in genuinely understanding and catering to clients' unique needs. Passionate about not just achieving sales goals, but forming authentic, long-term relationships that foster mutual growth. Proudly successful in both nurturing existing accounts and driving revenue through new partnerships.
Overview
14
14
years of professional experience
Work History
Account Manager
Springfield ReManufacturing Corp. Logistics
09.2024 - Current
- Cultivated strong client relationships through regular communication and feedback sessions.
- Developed and implemented strategic account plans to enhance customer satisfaction and loyalty.
- Analyzed sales data to identify trends and opportunities for account growth and retention.
- Coordinated cross-functional teams to deliver tailored solutions that addressed client needs effectively.
- Led contract negotiations, ensuring favorable terms while maintaining strong client partnerships.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Account Manager
Springfield ReManufacturing Corp.
03.2023 - 09.2024
- Developing and nurturing key account relationships, consistently ensuring high customer satisfaction.
- Creating comprehensive reports on account performance, presenting insightful findings to senior management.
- Negotiating contracts with clients, optimizing for mutual profitability.
- Analyzing client data to pinpoint and capitalize on growth opportunities.
- Strategizing methods to drive increased revenue from existing accounts.
- Monitoring industry trends, adjusting strategies proactively.
- Preparing detailed monthly financial statements for each account.
- Engaging in brainstorming sessions, sparking innovative business development initiatives.
- Cultivating strong bonds with customers and internal stake holders, fostering collaborative partnerships.
- Serving as the primary liaison addressing client concerns, ensuring their needs are met promptly.
- Uncovering customer needs through targeted inquiries, advising on optimal solutions.
Account Manager
The Great Game of Business
02.2018 - 02.2023
- Engaged clients with the unique value of open-book management techniques, negotiating contracts that underscore mutual growth and profitability.
- Navigated the balancing act of managing multiple accounts, consistently meeting deadlines and elevating each client's understanding of open-book management.
- Diligently logged customer interactions in the CRM system. (Hubspot)
- Championed the company's vision at trade shows and conferences, showcasing the transformative power of our open-book business approach.
- Drove innovation in business development initiatives through brainstorming sessions, always with an eye on opportunities for business growth.
- Collaborated intimately with the marketing team, crafting client outreach strategies that not only informed but excited companies about joining our community.
- Leveraged my verbal skills to immerse customers in the world of open-book management, understanding their needs and positioning our solutions as the next winning play.
- Served as OCC (Ownership Culture Committee) co-chair and Chair for 3 years.
- Organized and facilitated weekly all-company huddles.
Business Development Manager
Key Impact Sales & Systems
09.2011 - 01.2018
- Designed and delivered compelling presentations, seamlessly transforming potential leads into exciting new business opportunities.
- Engaged actively at industry tradeshows and conferences, sparking interest and cultivating essential partnerships.
- Teamed up with the marketing department to craft eye-catching promotional materials, amplifying the company's (and client's) reach and resonance.
- Fostered strategic collaborations with vendors and suppliers, optimizing both product quality and cost efficiency for the company.
- Collaborated cross-functionally with manufacturers and distributors, driving product sales through cohesive team efforts.
Education
Bachelor of Science - Commnunications
University of Central Missouri
Warrensburg, MO05.2010
Skills
- Strategic Planning
- Revenue Generation
- Business Development
- Goal Setting
- Relationship Building
- Sales Forecasting
- Account Oversight
- Sales
Education and Training
other
Timeline
Account Manager
Springfield ReManufacturing Corp. Logistics
09.2024 - Current
Account Manager
Springfield ReManufacturing Corp.
03.2023 - 09.2024
Account Manager
The Great Game of Business
02.2018 - 02.2023
Business Development Manager
Key Impact Sales & Systems
09.2011 - 01.2018
Bachelor of Science - Commnunications
University of Central Missouri
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