Chris Rendelman
Fenton
Summary
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
10
10
years of professional experience
Work History
Service Advisor
Caliber Collision
2024.07 - Current
- Assisted customers with inquiries and service recommendations, enhancing overall satisfaction.
- Managed service appointments and follow-ups to ensure timely vehicle maintenance.
- Collaborated with technicians to diagnose service needs, facilitating clear communication of repairs.
- Streamlined service workflow by implementing efficient scheduling practices and minimizing wait times.
- Evaluated customer feedback and identified opportunities for process improvements in service delivery.
- Developed strong relationships with clients through effective problem resolution and personalized attention.
Field Claims Adjuster
National General Insurance
2022.10 - Current
- Evaluated claims to determine coverage and liability based on policy provisions.
- Conducted thorough investigations, including interviews and evidence collection, to resolve complex claims.
- Provided clear explanations to clients regarding complex policy terms, ensuring they felt informed and confident throughout the claims process.
- Enhanced claim resolution speed by efficiently investigating and assessing damages in the field.
- Increased accuracy of damage assessments by utilizing advanced technology for documentation and measurement purposes.
General Manager
Caliber Collision
2020.08 - 2022.10
- Oversaw daily operations to ensure compliance with company standards and policies.
- Led cross-functional teams to enhance customer service and operational efficiency.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Directed budget management efforts, ensuring financial objectives were met or exceeded.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Material Damage Adjuster
Nationwide Insurance
2016.04 - 2020.06
- Responsibilities: overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.
Education
Universal Technical Institute
Houston, Texas01.2006
Skills
- Advanced metals & Damage analysis
- Mitchell, Audatex, & CCC One
- Works Efficiently
- Technical communication
- Service recommendations
- Appointment management
- Workflow optimization
- Client relationship management
- Claims evaluation
- Compliance adherence
- Investigation techniques
- Damage assessment
Timeline
Service Advisor
Caliber Collision
2024.07 - Current
Field Claims Adjuster
National General Insurance
2022.10 - Current
General Manager
Caliber Collision
2020.08 - 2022.10
Material Damage Adjuster
Nationwide Insurance
2016.04 - 2020.06
Universal Technical Institute
Communication
In an industry with this many pressures, communication will always hold the most value.
Leadership
I have been a dedicated leader & coworker in every position that I have taken.