Chris Morley
House Springs
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Support Specialist 2
Centene
Chesterfield, MO
04.2020 - Current
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Provided support though chat and over the phone to users.
- Delivered exceptional remote support services by leveraging advanced tools
- Researched and identified solutions to technical problems and probed for root cause
- Assisted with projects related to new system testing and implementation.
Tier 2 System Analyst
Retail Technology Group
Fenton, MO
09.2017 - 04.2019
- Provided on call support for high priority software and hardware issues to a small team of T1's
- Took escalations when needed
- Worked on projects with strict deadlines and collaborate with Corp IT to ensure expectations are met.
- Collaborated with multiple vendors on hardware / software related issues.
- Assisted onsite technicians with installation and setup of servers.
Education
Associate of Applied Science - Computer Support
Jefferson College
Hillsboro, MOHigh School Diploma -
Seckman Highschool
06.2013
Skills
- Hardware and software troubleshooting
- Research
- Microsoft products (Office, Word, Excel)
- Technical Documentation
- Highly Professional
- Time Management
Timeline
Support Specialist 2
Centene
04.2020 - Current
Tier 2 System Analyst
Retail Technology Group
09.2017 - 04.2019
Associate of Applied Science - Computer Support
Jefferson College
High School Diploma -
Seckman Highschool