Summary
Overview
Work History
Education
Skills
Timeline
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Chris Morley

House Springs

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Support Specialist 2

Centene
04.2020 - Current
  • Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
  • Provided support though chat and over the phone to users.
  • Delivered exceptional remote support services by leveraging advanced tools
  • Researched and identified solutions to technical problems and probed for root cause
  • Assisted with projects related to new system testing and implementation.

Tier 2 System Analyst

Retail Technology Group
09.2017 - 04.2019
  • Provided on call support for high priority software and hardware issues to a small team of T1's
  • Took escalations when needed
  • Worked on projects with strict deadlines and collaborate with Corp IT to ensure expectations are met.
  • Collaborated with multiple vendors on hardware / software related issues.
  • Assisted onsite technicians with installation and setup of servers.


Education

Associate of Applied Science - Computer Support

Jefferson College
Hillsboro, MO

High School Diploma -

Seckman Highschool
06.2013

Skills

  • Hardware and software troubleshooting
  • Research
  • Microsoft products (Office, Word, Excel)
  • Technical Documentation
  • Highly Professional
  • Time Management

Timeline

Support Specialist 2

Centene
04.2020 - Current

Tier 2 System Analyst

Retail Technology Group
09.2017 - 04.2019

Associate of Applied Science - Computer Support

Jefferson College

High School Diploma -

Seckman Highschool

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Chris Morley