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Doc Support Specialist 2 - O'fallon, Mo - Resident

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Associate Principal Engineer

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Dependable Support Technician with 2 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

Accomplished IT Specialist with over 7 years of experience in technical support, project management, and system optimization. Demonstrated ability to enhance customer satisfaction, improve operational efficiency, and deliver cost-saving solutions. Led initiatives that generated $11K in new revenue with Miradore and saved $12K annually through the Intermedia project. Skilled in RMM management, data recovery, incident management, and customer support. CJIS certified, with expertise in security protocols and compliance standards. Proven success in leading cross-functional teams, resolving complex technical issues, and optimizing internal workflows. Willing to travel to meet the needs of the business and clients.

As a Tech Support Specialist bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Reliable and positive IT professional with 3 years of experience in networking, hardware support, and basic security. A loyal team player and fast learner, known for delivering creative solutions and committed to helping the company succeed and grow.


Chris Morley

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Support Specialist 2

Tier 2 System Analyst

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Associate of Applied Science - Computer Support

High School Diploma -

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Support Specialist 2

Tier 2 System Analyst

Associate of Applied Science - Computer Support

High School Diploma -

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