CHOY YEE THAM

• Managed cross-functional teams to drive business growth, fostering a collaborative work environment.
• Led staff training initiatives that enhanced employee skillsets and job satisfaction levels.
• Enhanced team productivity by providing consistent feedback and guidance on performance goals.
• Facilitated regular team meetings focused on problem-solving discussions that led to practical solutions.
• Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
• Conducted comprehensive market research to identify opportunities for expansion and growth.
• Coordinated with internal departments to streamline operations and improve overall company efficiency.
• Developed strong relationships with stakeholders, ensuring clear communication and alignment on project objectives.
• Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
• Oversaw budget planning and financial analysis, ensuring accurate forecasting and prudent fiscal decisionmaking.
• Collaborated closely with executive leadership to develop long-term strategic plans aligned with company objectives.
• Delivered successful projects within deadlines through effective time management and resource allocation.
• Implemented strategic plans to meet company objectives, resulting in increased revenue and market share.
• Optimized workflow efficiency through the introduction of innovative process improvements.
• Championed change management efforts to successfully implement new systems or processes within the organization.

• Perform nursing duties
• Administrative roles
• Leadership roles
• Advisory roles
• Liaison with physicians
• To maintain clinical and patient-care standards.
• Ensure patient safety and access to the right medical care.
• Work closely with hospital management and stakeholders to acquire the right infrastructure and resources.
• Offer best insights to the management on how to improve the quality of care in the facility.
• Responsible for formulating and implementing new nursing strategies
• Plans and oversees the daily activities within the hospital and ensures everything runs as planned. Which include organizing, directing and coordinating medical and health services in compliances with the government regulations and policies set by the board of trustees.
• Evaluate and hire nurses and assist in educating them on the best healthcare practices.
• Go beyond the scope of nursing services as a spokesperson, representative or trainer at medical conferences and seminars.
• Review the certifications of other nurses to make sure they comply with the existing professional regulations in the industry.
• Acts as the closest link between the physicians, nurses and hospital administrators.

• Determine clinical suitability for vaccination, including identifying any contraindications.
• Administer the COVID-19 vaccine under training protocols.
• Documentation
• Provide aftercare including follow-up appointment
• Meet the clinical governance framework set out by the relevant health service.
• Check emergency equipment.
• Provide supervision role to emergency authorised workforce.

• Work closely with hospital management and stakeholders to acquire the right infrastructure and resources.
• Help in planning budgets and setting rates for health services.
• Work towards establishing aimed at creating collaboration.

• Perform data input and underwriting for new business applications received as per stipulated benchmarks and requirement
• To carry out effective management of the team and perform various activities required for smooth running of the department
• Ensure meeting the productivity benchmark, personal quality, and turnaround time.
• to support in achieving the SLA benchmark as agreed with business partners
• Timely checking of the daily audit reports and rectifying the findings as per the stipulated target
• To carry out due diligence in processing the cases minimizing the risk for the company and the client
• Ensure assigned team operating efficiency
• Accountable for team quality, turnaround time, and productivity performances
• To adhere to guidelines set by the company and follow the various mandatory regulations.
• Conduct technical training for the team
• Identify and implement improvement opportunities
• Underwrite/approve cases exceed subordinates’ authority
• To carry out various tasks assigned by the team manager from time to time

• Provide direct patient care utilizing the nursing process within established hospital, divisional, and unit-specific policies and procedures, standards, protocols, etc.
• Demonstrates knowledge and clinical assessment skills appropriate to the clinical area.
• Take direct and appropriate action in urgent and emergencies.

Administration:

• Provides a leadership and resource role in the provision of patient care.
• Acts as a unit management resource e.g. care coordinator, charge nurse, team leader, as assigned.
• Addresses issues using a problem-solving framework. Initiates the nursing or medical/ administrative chain of command if unable to resolve issues satisfactory.
• Liaisons with other health care team members and department to provide continuity of patient care and unit activities.

Education& Research:

• Works with all health care team members in activities designed for the improvement of patient care outcomes.
• Acts as a preceptors and /or resource for new employees, trainees and other staff.
• Assumes responsibility for own professional growth identifying those areas of clinical knowledge and skills that need further development.
• Uses research /current references in the provision of evidence-based care.
• Participates in teaching and mentoring of Nursing. Medical and paramedical students, Interns and Residents.

• 24-hour continuing responsibility for nursing service and the provision of clinical leadership to the nursing team.
• Ensure safe and effective clinical practice
• Manage and develop the performances of the team
• Contribute to the delivery of organizational objectives
• Manage, control, and review all financial and other resources allocated to the unit.
• Assist the chief of nursing services/ in the investigation of incident reporting, suspected infections, and patient/ doctor complaints and resolve problems or make a recommendation for action.
• Provide management/ supervisory cover for the nursing department when the need arises.
• Generated monthly reports and provided ward census to the chief of nursing services.
• Be a member of the disaster plan team. Participate actively and fully committed in activities of the QA, infection control, and fire and safety program.
• Review and inform the chief of nursing services regarding nursing unit problems and needs, recommending changes in the policies and procedures.
• Chief of nursing services in the justification of equipment purchase and supplies required by the units.
• Plan and recommend annual unit budget
• Liaise with admission staff on bed board management

• Be responsible for specific activities or areas.
• Be responsible for supervising, coordinating, and managing the unit.
• Support and direct junior staff and learners.
• Maintain the philosophy, policies, standards of care and morale of the unit.
• Be competent in advanced clinical skills, specific to the area of care.
• Perform the role of triage nurse, assess patient needs, and clinical priorities, and initiate intervention when necessary.
• Supervise and participate in planning, initiating, and evaluating nursing care and leading the work of the

nursing team.

• Plan, organize, and evaluate the total nursing care for all ICU patients.
• Provide health education to patients and family members.
• Document patient care data effectively and accurately, to ensure continuity of care.
• Assume responsibility for self-development.
• Assume responsibility for the total plan of care for all assigned patients in support of the medical plan of care.
• Use existing standards to provide quality care.
• Promote harmonious and effective work relationship within the unit so that the combined efforts of nursing personnel and personnel from other departments will results in high quality patient care.
• Demonstrate qualities of a role model in sharing expertise with co-workers.