Chorietta Pickett

Flight Attendant

Southwest Airlines

03.2016 - 03.2022

Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.