Choi Long Kuan, Alina
Summary
Developed strong communication and interpersonal skills in fast-paced customer service environment. Consistently provide solutions and resolve issues efficiently. Usually acts as the bridge of communication with different parties. Looking to transition into new field where these skills can be applied and expanded.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Macau Yinkui Hospital
12.2023 - Current
- Handling all the payments and cashiering
- Communicating with different groups internally and externally like insurance companies
- Collaborating with team members to improve overall customer experience and boost company reputation
- Developing strong relationships with customers, establishing trust and loyalty through attentive service
- Maintaining up-to-date knowledge of service changes
- Managing approximately 30 incoming calls, emails and walk in enquires per day
Sales Associate
Hermes Asia Pacific Limited
2023 - 2023
- Supporting co-workers
- Meeting personal and store KPIs
- Promoting products to customers as an ambassador
- Maintaining a high standard of customer service
- Assisting with inventory and special projects like annual stock take
- Engaging with customers to build rapport and loyalty
Office Retail Assistant
Christian Dior Couture
12.2021 - 12.2022
- Maintaining the daily operations of Macau office
- Controlling expenses and cooperating with accounting department
- Providing administrative and clerical supports
- Coordinating with external vendors
- Assisting other departments for daily operations
- Working as receptionist
- Providing supports to all the 9 stores in Macau
Education
Bachelor of Science - Tourism Business Management
Institute For Tourism Studies
Macau01.2021
High School Diploma - Commercial
Santa Rosa De Lima English School
Macau01.2017
Skills
- Proficient in MS Office
- Proficient in driving automatic vehicles
- Cantonese (native), Mandarin (proficient), English (proficient)
Certification
- Update on RSV Vaccine – Maternal and Older Adults Indication | 2024-05-09
- Update on Pneumococcal vaccines | 2024-03-21
- IELTS | 2016-11-26 | Overall Score 6.0
Timeline
Customer Service Assistant
Macau Yinkui Hospital
12.2023 - Current
Office Retail Assistant
Christian Dior Couture
12.2021 - 12.2022
Sales Associate
Hermes Asia Pacific Limited
2023 - 2023
Bachelor of Science - Tourism Business Management
Institute For Tourism Studies
High School Diploma - Commercial
Santa Rosa De Lima English School
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