Chloe White
Kansas City
Summary
Energetic and passionate professional seeking a position in the management field that embraces professional growth, development and diversity initiatives while crafting my skillset in interpersonal relationship building, analytical leadership and effective communication
Overview
7
7
years of professional experience
Work History
Revenue Specialist
Centerwell Home Health/Humana
Kansas City
10.2022 - 02.2026
- Ensure the coordination of claim activities and designated agencies, and the timely reimbursement of receivables.
- Research, resolve, and prepare claims that have not passed the payer edits daily.
- Determine and initiate action to resolve rejected invoices.
- Analyze each agency's outstanding monthly accounts receivable, and process claims to obtain zero balances.
- Guide/instruct and support agency personnel encompassing all aspects of insurance and non-Medicare claims processing.
Customer Care Representative
CVS Caremark
Lee summit
09.2021 - 01.2022
- Take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that members better understand their coverage.
- Offer the solutions needed to help simplify their health care experience.
Patient Account Specialist
Cerner/Adventist Health
Kansas City
08.2019 - 01.2021
- Review, correct and submit claims to payers.
- Communicate with patients, government agencies and third-party payers to gather, process and record information needed for appropriate reimbursement.
- Review unpaid accounts, initiate correct actions to collect the accounts, and follow up to ensure expected result is achieved.
- Post insurance and personal payments to the correct account and calculate, verify and post contractual adjustments to the correct patient account.
Service Advocate/Underwriter
Farmers Insurance
Olathe
12.2018 - 05.2019
- Provides engaging and compassionate customer service in a dynamic call center environment.
- Implements conflict management skills to de-escalate calls in a way that builds a positive customer experience.
- Makes independent decisions keeping customer and company needs in mind.
- Engages in weekly development sessions with Team Leaders and Coaches.
- Maintains high performance metrics including quality, adherence, and customer satisfaction.
Education
Bachelors of Art - Business Management
Northwest Missouri State University
Maryville, MOSkills
- Claims processing
- Medical billing
- Revenue cycle management
- Problem solving
- Attention to detail
- Effective communication
- Time management
Timeline
Revenue Specialist
Centerwell Home Health/Humana
10.2022 - 02.2026
Customer Care Representative
CVS Caremark
09.2021 - 01.2022
Patient Account Specialist
Cerner/Adventist Health
08.2019 - 01.2021
Service Advocate/Underwriter
Farmers Insurance
12.2018 - 05.2019
Bachelors of Art - Business Management
Northwest Missouri State University