Chloe Neal
Ashland
Summary
Dedicated Customer Service Representative with 5 years of experience delivering exceptional support and ensuring customer satisfaction. Skilled in handling inquiries, resolving issues promptly, and maintaining positive client relationships. Proficient in a multitude of software, with a proven ability to work in fast-paced environments while meeting performance goals. Strong communication, problem-solving, and multitasking abilities, committed to enhancing the customer experience and contributing to organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
AR/AP Specialist
Atlantic Community Management
06.2024 - 01.2025
- Managed queries from residents and board members concerning payment information.
- Handled payment records and ensured precise completion of bank deposits.
- Created invoices and managed checks for accounts payable across multiple associations.
Office/Social Media Manager
Functional Medicine
07.2023 - 06.2024
- Coordinated scheduling for patients and staff, ensuring seamless functionality.
- Oversaw payroll functions and maintained accounts payable/receivable processes.
- Trained new employees and handled employee scheduling issues
- Ensured adherence to HIPAA compliance.
Office Manager
Adjust Experience Chiropractor
10.2022 - 03.2023
- Managed daily operations, including patient scheduling, bookkeeping, and compliance
- Balanced books, maintained HIPAA compliance, and oversaw phone call management
- Ensured office cleanliness and maintained high standards of service.
Education
High School Diploma -
Cerro Gordo High School
Cerro Gordo, IL05.2021
Skills
- Scheduling
- Dispute resolution
- Customer account management
- Collection strategies
- Process improvement
- Account resolution
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem resolution
- Multitasking Abilities
Certification
Medical Billing Aug. 2024
American Medical Certification Association
Accounting System Structure,
& Information Management . Feb 2025
New York Institute of Finance
Introduction to Corporate
Finance Feb 2025
Columbia University in the City of New York
Remote Work Revolution. Feb 2025
Harvard University
Timeline
AR/AP Specialist
Atlantic Community Management
06.2024 - 01.2025
Office/Social Media Manager
Functional Medicine
07.2023 - 06.2024
Office Manager
Adjust Experience Chiropractor
10.2022 - 03.2023
High School Diploma -
Cerro Gordo High School
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