Chloe Napier
Mansfield
Summary
Dedicated Hostess with strong customer support and effective communication skills. Managed reservation systems and collaborated with team members to enhance service quality. Committed to creating welcoming environments and ensuring guest satisfaction.
Reliable individual with strong multitasking, communication, and problem-solving strengths. Brings a positive attitude and willingness to learn to new challenges. Eager to contribute to team success and enhance workplace environments.
Overview
2
2
years of professional experience
Work History
Hostess/Server
Cassell Vineyards
Mansfield, MO
08.2024 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing seating arrangements for peak times.
- Assisted in training new staff on customer service protocols and operational procedures.
- Coordinated with kitchen staff to ensure timely food delivery to tables.
- Collaborated with management to implement feedback systems for continuous improvement in service quality.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Teacher’s Assistant
Mansfield High School
Mansfield, MO
08.2025 - 05.2026
- Assisted teachers in classroom management and student engagement activities.
- Supported lesson planning by preparing instructional materials and resources.
- Monitored student progress and provided feedback to enhance learning outcomes.
- Facilitated small group discussions to reinforce key concepts and skills.
Education
Associate of Arts -
Drury University
Springfield, MO05-2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Customer service expertise
- Interactive communication skills
- Table bussing
- Time Management
- Stress Management
Timeline
Teacher’s Assistant
Mansfield High School
08.2025 - 05.2026
Hostess/Server
Cassell Vineyards
08.2024 - Current
Associate of Arts -
Drury University