Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Clark

Chesterfield

Summary

Friendly and dependable medical registration specialist who thrives in busy healthcare environments. With strong attention to detail and a proven ability to adapt to changing schedules and priorities. Skilled in accurate patient intake, insurance verification, and delivering excellent customer service in fast- paced settings.

Overview

3
3
years of professional experience

Work History

Patient Access Representative

SSM Health Urgent Care
11.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Registered 40+ patients daily while ensuring accuracy in demographic and insurance information.
  • Delivered excellent customer service by addressing patient concerns and coordinating with medical staff.

Patient Access Representative

SSM Health St. Joseph Hospital
03.2022 - 11.2024
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients as well as to new employees that were in training.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Verified patient insurance eligibility and entered patient information into system.
  • Delivered support to medical staff in completion of patient paperwork.
  • Engaged with patients to provide critical information.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Education

Opelika High School
Opelika, AL

No Degree - Early Childhood Education

Point University
West Point, GA

Certificate - Medical Coding And Billing

DeVry Education
01-2026

Skills

  • Service excellence
  • Multitasking and organization
  • Flexible schedule
  • Problem-solving
  • Electronic health records
  • Admitting coordination
  • Medical terminology
  • Insurance verification
  • Training coordination
  • Relationship building
  • HIPAA compliance
  • Customer follow-up

Timeline

Patient Access Representative

SSM Health Urgent Care
11.2024 - Current

Patient Access Representative

SSM Health St. Joseph Hospital
03.2022 - 11.2024

Opelika High School

No Degree - Early Childhood Education

Point University

Certificate - Medical Coding And Billing

DeVry Education

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