Chiniyah Green
Stl
Summary
Dynamic and detail-oriented professional with a proven track record at Lowe's, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and teamwork. Skilled in managing inventory and operating equipment safely, contributing to a clean and organized environment while ensuring a positive shopping experience.
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Housekeeper
ABM Janitorial Services
03.2024 - Current
- Cleaned and sanitized guest rooms according to established protocols.
- Assisted in maintaining cleanliness of common areas and facilities.
- Managed inventory of cleaning supplies, ensuring availability for daily tasks.
- Operated cleaning equipment safely and effectively, adhering to safety guidelines.
Customer Service Representative
Lowe's
05.2023 - 09.2023
- Assisted customers with product inquiries and order placements, ensuring a positive shopping experience.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Processed transactions accurately using point-of-sale systems, minimizing wait times for customers.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Provided exceptional customer service through polite and professional interactions with all callers.
- Contributed to a positive company image by maintaining a professional demeanor and providing exceptional customer service at all times.
- Provided exemplary customer service through timely resolution of passenger complaints or issues during international flights.
- Assisted in developing and implementing new policies to optimize teller performance, resulting in improved customer service and operational efficiency.
Mail Handler Assistant
United States Post Office
10.2021 - 07.2023
- Sorted incoming mail to ensure timely distribution within the facility.
- Operated automated mailing equipment to enhance processing efficiency.
- Assisted in maintaining inventory of postal supplies and materials.
- Collaborated with team members to optimize workflow and productivity.
Customer Service Representative
Concentrix
01.2022 - 11.2022
- Delivered exceptional customer service while addressing inquiries from potential or current participants about programs offered.
- Increased repeat business through excellent customer service experiences that built long-lasting client relationships over time.
- Developed strong relationships with clients, leading to long-term retention and loyalty through exceptional customer service.
- Enhanced customer satisfaction by consistently ensuring fast, friendly, and accurate service.
Inbound Stower
Amazon
08.2019 - 10.2022
- Operated warehouse management systems to efficiently track inventory placement and retrieval.
- Loaded and unloaded packages, ensuring accurate stowing in designated storage locations.
- Collaborated with team members to maintain a clean and organized workspace, enhancing safety protocols.
- Adhered to safety guidelines while handling heavy machinery and equipment for package processing.
Education
Hazelwood Central
St Louis, MO06.2019
Skills
- Teamwork
- Customer service
- Excellent oral and written communication
- Customer service-focused
- Customer-oriented
- Complex Problem-solving
Timeline
Housekeeper
ABM Janitorial Services
03.2024 - Current
Customer Service Representative
Lowe's
05.2023 - 09.2023
Customer Service Representative
Concentrix
01.2022 - 11.2022
Mail Handler Assistant
United States Post Office
10.2021 - 07.2023
Inbound Stower
Amazon
08.2019 - 10.2022
Hazelwood Central
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