Cheyenne McDowell
Phelps Health
Belle
1
Certification
4
years of professional experience
Developed exceptional customer service and cash handling skills in financial environment. Demonstrated ability to manage transactions accurately and efficiently while maintaining positive client interactions. Seeking to transition into new field where these skills can drive customer satisfaction and operational excellence.
Work History
Medical Assistant
1 Year 1 Month- Performed routine clinical tasks, including vital sign checks and EKGs, ensuring accuracy.
- Supported healthcare providers during examinations by preparing instruments and maintaining sterile environments.
- Assisted in patient intake, gathering medical histories and updating records efficiently.
- Managed appointment scheduling using electronic health record systems to optimize patient flow.
- Educated patients on medication management and follow-up care protocols to enhance understanding.
- Collaborated with multidisciplinary teams to address patient needs and streamline care processes.
- Implemented best practices for patient communication, improving overall satisfaction with healthcare services.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Cashier
2 Years 7 Months- Processed customer transactions efficiently, ensuring accuracy in cash handling and balance reconciliation.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area, contributing to operational efficiency.
- Collaborated with team members to manage high-volume periods during peak shopping hours.
- Trained new cashiers on register operation and customer service protocols, improving team performance.
- Implemented strategies for reducing transaction wait times, enhancing overall customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Server
3 Months- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate and prompt meal preparation.
- Trained new servers on restaurant protocols and best practices for service excellence.
- Handled cash transactions accurately, maintaining balanced cash register at end of shifts.
- Resolved guest complaints quickly to enhance overall dining experience and loyalty.
- Maintained cleanliness and organization of dining area to meet health regulations.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
2 Months- Delivered exceptional customer service by promptly addressing inquiries and ensuring a positive dining experience.
- Managed multiple tables efficiently, prioritizing tasks to optimize workflow during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Trained new servers on restaurant policies, menu items, and service standards to enhance team performance.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Park Attendant
1 Month- Maintained cleanliness and safety of park facilities and recreational areas.
- Monitored park grounds for maintenance needs, reporting issues to supervisory staff.
- Provided information and assistance to visitors regarding park amenities and regulations.
- Assisted with event setup, ensuring smooth operation of community activities.
- Trained new employees on operational procedures and customer service standards.
- Coordinated volunteer efforts for community clean-up events, enhancing public engagement.
- Developed recreational programming schedules, improving visitor participation rates in activities.
- Enhanced visitor experience by providing exceptional customer service and maintaining park cleanliness.
Education
High School Diploma
- Relevant Coursework: CCMA (Certified Clinical Medical Assistant) Certification through Rolla Technical Center
- 3.5 GPA
- Extracurricular Activities: High school Basketball
- FFA Member
Skills
HIPAA compliance
Medical terminology knowledge
Phlebotomy
CPR
Immunization administration
First aid
Patient scheduling
Customer service
Customer support
Insurance verification
Reliability
Electronic health records
Patient intake
Billing procedures
Patient safety protocols
Positive attitude
Memory retention
Park policy enforcement
Certification
- CCMA - Certified Clinical Medical Assistant
- Certified BLS - Basic Life Support Certified
- Certified First Aid
Timeline
Medical Assistant
Phelps Health
06.2025 - CurrentRead More
Server
Randy's Roadkill
10.2024 - 01.2025Read More
Server
Resturant
08.2024 - 10.2024Read More
Cashier
Country Mart Grocery Store
10.2022 - 05.2025Read More
Park Attendant
St. James Parks and Recreations
08.2022 - 09.2022Read More
St. James High School
High School Diploma
Read More