Cheyenne Gloeckner
Pevely
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Customer and Money Services
Walmart
St Louis
01.2021 - 03.2025
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Customer Service Cashier
Petromart
St Louis
01.2020 - 01.2021
- Processed customer transactions efficiently at a busy retail location.
- Assisted customers with product inquiries and recommendations daily.
- Maintained accurate cash register operations throughout shifts.
- Organized promotional displays to enhance store presentation and visibility.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Customer Care Representative
Convergys
Arnold
01.2018 - 01.2019
- Managed high-volume call traffic while maintaining quality service standards.
- Documented customer interactions accurately in the company's CRM system.
- Escalated complex issues to appropriate departments for timely resolution.
- Resolved customer complaints promptly and professionally.
- Provided accurate, valid, and complete information to customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Maintained up-to-date knowledge of company products, services, and promotions.
Education
Some College (No Degree) -
Saint Louis Community College
St. Louis, MOSome College (No Degree) - General Education
Jefferson College
Hillsboro, MOSkills
- Customer service
- Cash handling
- Point of sale
- Inventory management
- Conflict resolution
- Team collaboration
- Product knowledge
- Time management
- Communication skills
- Dependable and responsible
- Friendly, positive attitude
Accomplishments
- Front end sponsor for walmart
- Passed Team Lead Testing
Timeline
Customer and Money Services
Walmart
01.2021 - 03.2025
Customer Service Cashier
Petromart
01.2020 - 01.2021
Customer Care Representative
Convergys
01.2018 - 01.2019
Some College (No Degree) -
Saint Louis Community College
Some College (No Degree) - General Education
Jefferson College
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