Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cheyenne Gloeckner

Pevely

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

7
7
years of professional experience

Work History

Customer and Money Services

Walmart
St Louis
01.2021 - 03.2025
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.

Customer Service Cashier

Petromart
St Louis
01.2020 - 01.2021
  • Processed customer transactions efficiently at a busy retail location.
  • Assisted customers with product inquiries and recommendations daily.
  • Maintained accurate cash register operations throughout shifts.
  • Organized promotional displays to enhance store presentation and visibility.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Customer Care Representative

Convergys
Arnold
01.2018 - 01.2019
  • Managed high-volume call traffic while maintaining quality service standards.
  • Documented customer interactions accurately in the company's CRM system.
  • Escalated complex issues to appropriate departments for timely resolution.
  • Resolved customer complaints promptly and professionally.
  • Provided accurate, valid, and complete information to customers.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Maintained up-to-date knowledge of company products, services, and promotions.

Education

Some College (No Degree) -

Saint Louis Community College
St. Louis, MO

Some College (No Degree) - General Education

Jefferson College
Hillsboro, MO

Skills

  • Customer service
  • Cash handling
  • Point of sale
  • Inventory management
  • Conflict resolution
  • Team collaboration
  • Product knowledge
  • Time management
  • Communication skills
  • Dependable and responsible
  • Friendly, positive attitude

Accomplishments

  • Front end sponsor for walmart
  • Passed Team Lead Testing

Timeline

Customer and Money Services

Walmart
01.2021 - 03.2025

Customer Service Cashier

Petromart
01.2020 - 01.2021

Customer Care Representative

Convergys
01.2018 - 01.2019

Some College (No Degree) -

Saint Louis Community College

Some College (No Degree) - General Education

Jefferson College

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Cheyenne Gloeckner