Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheyanne Siler

Saint Ann

Summary

Dynamic telecommunications operator with a proven track record at City Of St. Ann, excelling in crisis management and multitasking. Enhanced customer satisfaction through effective communication and developed training materials for new hires. Recognized for maintaining compliance and fostering cross-departmental collaboration, ensuring operational efficiency in high-pressure environments, and being one of three certified training officer.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Telecommunications Operator

City Of St. Ann
11.2022 - 07.2025
  • Managed high call volume while maintaining professionalism and composure during periods of peak demand.
  • Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.
  • Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
  • Coordinated with other departments for seamless troubleshooting efforts, fostering strong cross-functional relationships within the organization.
  • Delivered exceptional customer service while managing multiple priorities simultaneously under tight deadlines.
  • Operated digital paging system to notify recipients of incoming calls.
  • Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
  • Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
  • Connected callers with appropriate professional, department, or business.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Responded to service requests during and after business hours.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Gathered customer information and promptly input data into computer system.
  • Collected personal information from customers to accurately document requests.

Office Manager

Hill & Son's Investments Contracting, LLC
12.2019 - 11.2022
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Front Desk Assistant

Accurate Disbursing
01.2018 - 11.2022
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Established strong internal controls, minimizing potential fraud risks within the disbursing function.
  • Reduced discrepancies in financial transactions with meticulous attention to detail in reconciling accounts.
  • Managed vendor relationships for optimal service delivery and prompt resolution of payment issues.

Education

Ritenour High School
Saint John, MO

Skills

  • Decision-making
  • Typing speed
  • Stress tolerance
  • Memory retention
  • Crisis management
  • Computer-aided dispatching
  • Public safety awareness
  • Map reading
  • Geographical expertise
  • Multitasking and prioritization
  • Dependable and responsible
  • Team leadership
  • Communications training officer

Certification

Certified Training Officer - City Of St. Ann

Deescalation Training

Crisis Aide Training


Timeline

Telecommunications Operator

City Of St. Ann
11.2022 - 07.2025

Office Manager

Hill & Son's Investments Contracting, LLC
12.2019 - 11.2022

Front Desk Assistant

Accurate Disbursing
01.2018 - 11.2022

Ritenour High School

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Cheyanne Siler