Cheryl Higginbotham
Park Hills
Summary
Adaptable and skilled individual with a versatile background in food service. Recognized for effective communication and problem-solving abilities, committed to enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Team Member
KFC Restaurant
Farmington
03.2025 - 11.2025
- Assisted in daily food preparation to ensure freshness and quality of menu items.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness of kitchen and dining areas to uphold health and safety standards.
- Prepared and packaged food items according to specified guidelines and customer requests.
- Organized and restocked supplies to ensure operational efficiency throughout shifts.
- Executed cash handling responsibilities, ensuring accurate and efficient transactions.
- Monitored food safety practices to ensure compliance with health regulations.
- Assisted in organizing promotional displays to attract customer attention and increase sales.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Monitored expiration dates on food items for freshness assurance.
Restaurant Team Member
TacoBell
Deale
10.2024 - 03.2025
- Delivered prompt service to customers, ensuring satisfaction with their dining experience.
- Assisted team members in food preparation to enhance efficiency during peak hours.
- Handled cash register operations accurately, minimizing transaction errors.
- Maintained cleanliness in food preparation areas to meet health and safety standards.
- Collaborated with team members to ensure smooth workflow and excellent customer service.
- Trained new staff on restaurant procedures and customer service expectations.
- Processed customer orders accurately and efficiently to ensure timely service.
- Resolved customer complaints professionally, enhancing overall dining experience.
- Monitored food safety practices during preparation and serving processes.
- Participated in team meetings to discuss service improvements and operational strategies.
- Conducted routine inspections of dining area to uphold cleanliness and sanitation standards.
- Assisted in taking customer orders and providing recommendations.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Processed payments accurately and efficiently using POS system.
Server/Cook
Huddle House
Leamington
01.2021 - 07.2023
- Developed strong customer relationships to enhance dining experience and encourage repeat business.
- Coordinated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on restaurant procedures and customer service standards.
- Resolved customer complaints effectively, improving overall satisfaction and loyalty.
- Maintained cleanliness and organization of the dining area to meet health standards.
- Collaborated with team members to streamline service and enhance workflow.
- Upsold menu items to increase overall sales and enhance customer experience.
- Adapted to varying customer needs and preferences to provide personalized service.
- Executed opening and closing duties to ensure smooth restaurant operations.
- Managed cash register operations and balanced cash drawers at the end of shifts.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
Education
Crystal City High
Crystal City, MOSkills
- Food safety
- Customer service
- Cash handling
- Food preparation
- Supply restocking
- Order accuracy
- Staff training
- Effective communication
- Problem solving
- Training and mentoring
- Collaboration and teamwork
- Order preparation
- Adaptability and flexibility
- Willingness to learn
- Leadership qualities
References
References available upon request.
Timeline
Team Member
KFC Restaurant
03.2025 - 11.2025
Restaurant Team Member
TacoBell
10.2024 - 03.2025
Server/Cook
Huddle House
01.2021 - 07.2023
Crystal City High