Cheryl Chesak
Farmington,MO
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Assistant Manager
DICK'S Sporting Goods
01.2025 - Current
- Responsible for supporting the Store Manager in all aspects of store operations, including sales, team management, and merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Operations Manager
Nicholson Heating & Air
04.2024 - 08.2024
- Oversees the day-to-day operations of HVAC services, including managing teams, ensuring projects are on time and within budget, and maintaining customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Customer Service Representative
Farm Bureau Missouri
09.2022 - 02.2023
- Customer service representative answering calls daily, m
- Responded to customer requests for products, services, and company information.
- Created and maintained a detailed database to develop promotional sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Executive Store Manager
Kohls Department Store
03.2010 - 10.2021
- Implement effective strategies for management of overall store operations with a keen focus on meeting and exceeding business goals.
- Maintain store staff by recruiting, selecting, orienting, and training employees.
- Create and deliver training session for staff to augment overall productivity and efficacy.
- Manage $11M-$18M stores.
- Direct store operations through effective merchandise presentation, inventory shortage unit accuracy, and budget management.
- Delivered exceptional profit in all years after 2016 consecutively.
- Maintained associate engagement scores 93/100 or greater (2011-2021).
- Delivered exceptional services for Expense Management and achieved $2.4M profit in 2016.
- Achieved and surpassed annual goal 2014-2017 by managing Profit/Loss Inventory Control.
- Facilitated Annual Review process, managed all associates files to company policy/legal Requirements and led a headcount of 50-175.
- Conducted Analysis of business operations and drove Top Box Results 10%+ 2010-2017.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Tracked store inventory and ordered new products to prevent shortages.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
Assistant Manager
Kohls Department Store
03.2002 - 04.2010
- Directed management team in hiring/retention.
- Owned control over all documentation related to Associates personnel files to company policy/legal requirements, including performance counseling documentation.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Tracked store inventories and replenished products according to demand.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
Education
High School Diploma -
Cascade High School
Everett, WASkills
- Talent acquisition expertise
- Administrative expertise
- Cash flow management
- Applicant tracking systems knowledge
- Operational efficiency
- Proficient in Microsoft Office
- Effective multitasking
- Strategic succession planning
- Effective time management
- Team development and guidance
- Workplace conflict resolution
- Proficient in Microsoft Outlook
- Office administration
- Multi-line communication proficiency
- Inventory management
- Sales support expertise
Timeline
Assistant Manager
DICK'S Sporting Goods
01.2025 - Current
Operations Manager
Nicholson Heating & Air
04.2024 - 08.2024
Customer Service Representative
Farm Bureau Missouri
09.2022 - 02.2023
Executive Store Manager
Kohls Department Store
03.2010 - 10.2021
Assistant Manager
Kohls Department Store
03.2002 - 04.2010
High School Diploma -
Cascade High School
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