Summary
Overview
Work History
Education
Skills
Timeline
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Cheryl Chesak

Farmington,MO

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience

Work History

Assistant Manager

DICK'S Sporting Goods
01.2025 - Current
  • Responsible for supporting the Store Manager in all aspects of store operations, including sales, team management, and merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Operations Manager

Nicholson Heating & Air
04.2024 - 08.2024
  • Oversees the day-to-day operations of HVAC services, including managing teams, ensuring projects are on time and within budget, and maintaining customer satisfaction.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Customer Service Representative

Farm Bureau Missouri
09.2022 - 02.2023
  • Customer service representative answering calls daily, m
  • Responded to customer requests for products, services, and company information.
  • Created and maintained a detailed database to develop promotional sales.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Executive Store Manager

Kohls Department Store
03.2010 - 10.2021
  • Implement effective strategies for management of overall store operations with a keen focus on meeting and exceeding business goals.
  • Maintain store staff by recruiting, selecting, orienting, and training employees.
  • Create and deliver training session for staff to augment overall productivity and efficacy.
  • Manage $11M-$18M stores.
  • Direct store operations through effective merchandise presentation, inventory shortage unit accuracy, and budget management.
  • Delivered exceptional profit in all years after 2016 consecutively.
  • Maintained associate engagement scores 93/100 or greater (2011-2021).
  • Delivered exceptional services for Expense Management and achieved $2.4M profit in 2016.
  • Achieved and surpassed annual goal 2014-2017 by managing Profit/Loss Inventory Control.
  • Facilitated Annual Review process, managed all associates files to company policy/legal Requirements and led a headcount of 50-175.
  • Conducted Analysis of business operations and drove Top Box Results 10%+ 2010-2017.
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store.
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
  • Interviewed and hired prospective employees according to team needs.
  • Tracked store inventory and ordered new products to prevent shortages.
  • Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.

Assistant Manager

Kohls Department Store
03.2002 - 04.2010
  • Directed management team in hiring/retention.
  • Owned control over all documentation related to Associates personnel files to company policy/legal requirements, including performance counseling documentation.
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
  • Tracked store inventories and replenished products according to demand.
  • Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.

Education

High School Diploma -

Cascade High School
Everett, WA

Skills

  • Talent acquisition expertise
  • Administrative expertise
  • Cash flow management
  • Applicant tracking systems knowledge
  • Operational efficiency
  • Proficient in Microsoft Office
  • Effective multitasking
  • Strategic succession planning
  • Effective time management
  • Team development and guidance
  • Workplace conflict resolution
  • Proficient in Microsoft Outlook
  • Office administration
  • Multi-line communication proficiency
  • Inventory management
  • Sales support expertise

Timeline

Assistant Manager

DICK'S Sporting Goods
01.2025 - Current

Operations Manager

Nicholson Heating & Air
04.2024 - 08.2024

Customer Service Representative

Farm Bureau Missouri
09.2022 - 02.2023

Executive Store Manager

Kohls Department Store
03.2010 - 10.2021

Assistant Manager

Kohls Department Store
03.2002 - 04.2010

High School Diploma -

Cascade High School
Cheryl Chesak