Cheryl Bennett
Greenwood
Summary
Strong organizational skills, and attention to detail. A motivated individual who provides high-touch customer service, no matter the customer type, and is also a team player, willing to learn, self-managed, and coachable. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Associate – Product and Vendor Management
Brilliant Earth
03.2022 - Current
- Manage, process, and track customer diamond and gem orders to ensure accuracy and timely arrival
- Execute quality assurance best practices to ensure inventory and finished products meet Brilliant Earth’s high-quality standards
- Meet daily processing timelines.
- Build and maintain external partner and vendor relationships
- Assist with post-sales support
- Communicate and work cross-functionally with other teams regarding customer timelines
- Formulate and implement policies and procedures to ensure smooth operation of business
- Vendor partnership to ensure orders processed/shipped on time and remain under SLA.
- Cross department partnership, CSS, GG, etc. problem solving, multi-tasking, and across organization communication
Special Orders Associate
Helzberg Diamonds
11.2013 - 03.2022
- Account management building relationships and team productivity
- Process morning reports for suspended/canceled orders
- Process reports to ensure no order is stuck in the system
- Research vendor orders that are not processed correctly
- Answer incoming calls from stores and/or vendors
- Research late or past due orders
Accounts Payable
Helzberg Diamonds
11.2010 - 11.2013
- Enter jeweler/vendor invoices, audit/pay local and long-distance phone bills, clerical.
- Produce records, bookkeeping and financial transactions.
- Along with other job duties handled as assigned by Accounts Payable Manager
Lead Customer Satisfaction Representative/Acting Supervisor and Trainer
Helzberg Diamonds
11.2002 - 11.2010
- Provide solutions to critical or high priority customer issues with providing high touch customer service.
- Respond to written correspondence to customer letters, Attorney General, Better Business Bureau, Small Claims Suits, Attorney’s and Subpoena’s.
- Other job duties: Provide training and guidance to store associates, store operations management and others within the company, under the guidance and leadership of Supervisor and/or Director.
Education
Diploma -
Northeast Military Magnet High School
Kansas City, MO01.1996
Skills
- Vendor management
- Customer relationship management
- Cross-functional communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Conflict resolution
- Relationship building
- Customer service
- Deadline management
- Team support
- Decision-making
- Strong problem solver
- Interpersonal skills
- Multitasking
- Vendor relations
Certification
- GIA – Gemological Institute of America
- DCA (Diamond Council of America)
- Accredited Jewelry Professional - GIA
Related Experience
- Raymark Applications, Workday, Pivotal (CRM tool), and Marketlive
- Accounts Payable
- Account Reconciliations
- Microsoft Office: Word, Excel and Outlook
- Data entry
- Superior communication and building relationships
- Negotiation, conflict resolution, problem-solving, and decision-making skills
- Ability to train
- Ability to remain calm and to be patient when working in highly charged interactions.
Qualifications Summary
Strong organizational skills and attention to detail. Motivated individual, who provides high touch customer service no matter the customer type who is also a team player, willingness to learn, self-managed, and coachable.
References
References available upon request.
Timeline
Operations Associate – Product and Vendor Management
Brilliant Earth
03.2022 - Current
Special Orders Associate
Helzberg Diamonds
11.2013 - 03.2022
Accounts Payable
Helzberg Diamonds
11.2010 - 11.2013
Lead Customer Satisfaction Representative/Acting Supervisor and Trainer
Helzberg Diamonds
11.2002 - 11.2010
Diploma -
Northeast Military Magnet High School
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