Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cherise Taylor

St Louis,MO

Summary

Dynamic customer service professional with a proven track record at Pizza Hut, excelling in complaint resolution and enhancing customer satisfaction. Known for reliability and composure in high-pressure situations, I effectively manage inventory and upsell products, contributing to business growth while ensuring compliance with food safety standards.

Professional retail worker with a proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining a positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and a consistent approach to achieving goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Pizza Hut
08.1998 - 06.1999
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to a supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Processed customer orders and accurately handled payment transactions.
  • Managed approximately 30 calls per shift from customers

Customer Service and Food Prep

Rallys Fast Food Resturant
05.1995 - 06.1998
  • Self-motivated, with a strong sense of personal responsibility.
  • Contributed to a 25% increase in sales through effective promotion and positive customer interactions.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Trained 6 new team members on food preparation procedures, resulting in a 30% improvement in their productivity within their first 4 weeks.

Deli Service Clerk

Schnucks Markets
06.1995 - 06.1997
  • Reduced waste through effective inventory management and rotation of perishable items.
  • Maintained consistent stock levels for all deli items through diligent ordering practices to minimize shortages or overstock issues.
  • Provided exceptional customer service while handling high-volume periods at the deli counter without sacrificing quality or efficiency.
  • Ensured food safety and compliance with regulations by consistently following proper sanitation procedures.
  • Reduced food waste by 20% through proper inventory management, rotation, and adherence to preparation guidelines.
  • Participated in team meetings to discuss goals, strategies, and best practices for delivering outstanding service within the deli department contextually relevantly.

Education

Bachelor of Arts - Education

Lindenwood University
Saint Charles, MO
05.1998

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer complaint resolution
  • Guest services
  • Product knowledge
  • Customer inquiries

Certification

  • Customer Service Training - 2017

Timeline

Customer Service Cashier

Pizza Hut
08.1998 - 06.1999

Deli Service Clerk

Schnucks Markets
06.1995 - 06.1997

Customer Service and Food Prep

Rallys Fast Food Resturant
05.1995 - 06.1998

Bachelor of Arts - Education

Lindenwood University

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Cherise Taylor