Summary
Overview
Work History
Education
Skills
Current State Licenses
Timeline
Generic

Cherice Preiner

Springfield

Summary

Dynamic Certified Pharmacy Technician (CPhT) with a proven track record at Mercy Hospital Springfield, enhancing pharmacy operations and patient care through exceptional medication dispensing and inventory management. Skilled in team collaboration and workflow optimization, I significantly boosted efficiency and customer satisfaction. My dedication to confidentiality and patient service sets a high standard in healthcare support.

Overview

23
23
years of professional experience

Work History

Pharmacy Technicia III

Mercy Hospital Springfield
10.2005 - Current


  • Promoted patient confidentiality by adhering to HIPAA regulations.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Successfully trained new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Resolved third-party billing, computer system and customer service issues.
  • Developed and implemented improvements to pharmacy organization system.
  • Created training materials for reference on billing Medicare DME products.
  • Assisted in pharmacy administrative reports.

Sales Associate

Office Depot
07.2004 - 10.2005


  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Food Service Worker

Qdoba
07.2003 - 07.2004
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and
  • Delivered exceptional service by promptly addressing customer concerns and special requests.

Food Service Worker

Wendy’s
03.2002 - 06.2003
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Education

Pharmacy Technician Program

Vatterott College
Springfield, MO
10.2005

Kickapoo High School
Springfield, MO
05.2004

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Medication dispensing
  • Prescription filling
  • Pharmacy ethics
  • Pharmacy and customer records management
  • Interpreting and processing medication orders
  • Medicare and medicaid process
  • Drug inventory management
  • Staff development
  • Billing support
  • Insurance reconciliation
  • Attendance oversight
  • Resolving customer issues
  • Supporting pharmacy operations
  • Customer service
  • Attention to detail
  • Data entry
  • Insurance processing
  • Team coordination
  • Certified pharmacy technician (cpht)
  • Creative thinking
  • Inventory management
  • Relationship building
  • Resolving complaints
  • Patient profile setup
  • Employee training

Current State Licenses

Maintain current pharmacy license in Missouri and Arkansas

Timeline

Pharmacy Technicia III

Mercy Hospital Springfield
10.2005 - Current

Sales Associate

Office Depot
07.2004 - 10.2005

Food Service Worker

Qdoba
07.2003 - 07.2004

Food Service Worker

Wendy’s
03.2002 - 06.2003

Pharmacy Technician Program

Vatterott College

Kickapoo High School

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Cherice Preiner