Cheok Lam Kam
Macao
Summary
Describing myself, I am a highly motivated person with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. With my language and translating skills, I am designated to be the internal trainer, who adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Moreover, I am responsible for the sales report and mall permit of the store, weekly report of my department.
Overview
7
7
years of professional experience
Work History
Sales Associate
Hermes
09.2018 - 08.2023
- Helped customers locate products and checked store system for merchandise at other sites
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Engaged with customers to effectively build rapport and lasting relationships
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Part-time Sales Associate
Nike
01.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor of Chinese-English Translation -
Macao Polytechnic Institute
High school diploma -
Sacred Heart Canossian College
Skills
- Fluent in Chinese and English
- Document Translation
- Verbal and written communication
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Public Speaking
- Strong vocabulary skills
Personal Information
- Gender: Female
- Date of Birth: 02/26/1996
- Nationality: Chinese
Languages
Chinese (Cantonese)
Native language
English
Advanced
C1
Chinese (Mandarin)
Advanced
C1
Timeline
Sales Associate
Hermes
09.2018 - 08.2023
Part-time Sales Associate
Nike
01.2017 - 01.2018
Bachelor of Chinese-English Translation -
Macao Polytechnic Institute
High school diploma -
Sacred Heart Canossian College