Chelsey Shinn
Smithville
Summary
Registered nurse with 7 years of experience in pharmaceutical patient access programs and telephonic nursing. Proven track record managing high- volume caseloads, resolving reimbursement challenges, and exceeding KPI benchmarks by 10%+. Adept in CRM/EMR platforms (Salesforce, EPIC), HIPAA compliance, and motivational interviewing. Seeking to transition into the AbbVie program with IQVIA to advance patient access and treatment adherence.
Overview
8
8
years of professional experience
Work History
Nurse Case Manager RN (AbbVie Program)
United BioSource Corporation
Overland Park
04.2021 - Current
- Manage 150+ patient caseload, engaging 60%+ monthly through tailored & individualized nursing support.
- Deliver 150+ customized patient interactions monthly, addressing insurance (Medicare, Medicaid and commercial) questions and copay challenges.
- Provide telephonic disease-state education to ~600 patients quarterly and virtual support to ~100 patients, ensuring comprehensive treatment plans.
- Reported adverse events and product complaints in alignment with pharmacovigilance and company procedures.
- Exceeded KPI performance metrics by 10%+, including patient satisfaction, responsiveness, and call quality.
- Completed advanced leadership and communication training (Orange Frog, Dale Carnegie).
Telephonic Nurse Clinician RN (Amgen Program)
United BioSource Corporation
Overland Park
11.2019 - 04.2021
- Educated patients on disease states, treatment plans, and medication adherence.
- Documented all patient interactions with 100% accurately in Salesforce CRM and maintain compliance with regulatory and safety protocols.
- Consistently met/exceeded KPIs for call volume, responsiveness, and patient satisfaction.
- Achieved 100% competency in CRM systems and internal training modules ahead of deadlines.
Staff RN
Saint Luke's Health system & The University of Kansas Health
02.2018 - 09.2019
- Delivered bedside care in cardiovascular recovery and acute rehabilitation units, supporting patient recovery, education, and safe discharge.
Education
Bachelor of Science in Nursing (BSN) -
Graceland University
Independence, MissouriBachelor of Science - Exercise Science
Southwest Baptist University
Bolivar, MissouriSkills
- Patient access
- Reimbursement navigation
- Motivational interviewing
- Adherence support
- Salesforce
- EPIC
- EMR/CRM platforms
- Telehealth platforms
- Microsoft Office Suite
- KPI achievement
- HIPAA compliance
- Pharmacovigilance
- Quality assurance
- Rapport building
- Cultural transformation
- Presentation skills
Certifications Training
- Registered Nurse (RN), Missouri, 2018003991, Active
- Registered Nurse (RN), California, 95249366, Active
- Orange Frog Workshop - Positive Psychology & Culture Transformation Training, 05/01/24
- Dale Carnegie Training - Presentation Essentials, 07/01/25
Timeline
Nurse Case Manager RN (AbbVie Program)
United BioSource Corporation
04.2021 - Current
Telephonic Nurse Clinician RN (Amgen Program)
United BioSource Corporation
11.2019 - 04.2021
Staff RN
Saint Luke's Health system & The University of Kansas Health
02.2018 - 09.2019
Bachelor of Science in Nursing (BSN) -
Graceland University
Bachelor of Science - Exercise Science
Southwest Baptist University