Chelsey Rhyne
St. Louis
Summary
Patient experience professional with comprehensive background in healthcare administration. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Strong focus on team collaboration and adaptability to changing needs. Expertise in patient relations, conflict resolution, and service improvement. Dependable and results-driven with commitment to fostering positive healthcare environment.
Overview
9
9
years of professional experience
Work History
Patient Experience Coordinator
Athletico Physical Therapy
01.2023 - Current
- Foster a culture of empathy among staff members by sharing best practices from successful interactions with patients.
- Conduct audits of various clinics company-wide, pertaining to clerical accuracy, data entry, insurance information, etc.
- Initial point of contact for fellow PEC's via email and Teams call inquiries (20+ per week).
- Obtain retro-authorizations from various insurance providers (100 incoming per week).
- Conduct training for new PEC's on best practices, and day-to-day operations.
- Daily fax outreach via Kno2 to Physician offices with accuracy and attention to detail.
Front Office Coordinator
Athletico Physical Therapy
12.2018 - 12.2022
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
Office Administrator/ Billing Supervisor
Therapeutic Play Time
02.2018 - 11.2018
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Submitted electronic and paper claims to insurance companies, Medicare and Medicaid to collect medical payments.
- Analyzed medical records to satisfy insurance company mandates.
- Reduced claim denials by maintaining up-to-date knowledge of insurance policies and regulations.
- Reviewed outgoing bills for accuracy.
Office Coordinator
Athletico Physical Therapy
02.2017 - 02.2018
- Management of scheduling for internal aide staff.
- Effectively scheduled patient appointments with attention to therapist availability.
- Managed high call volume pertaining to patient and physician outreach.
- Obtainined and verified insurance pre-certifications and benefits.
- Collected co-payments and balances on existing patient accounts.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
Team Leader
Advanced Dental Care
08.2016 - 01.2017
- Completed daily front office tasks such as scheduling patient appointments, collection of co-payments, and review of treatment plans.
- Fielded patient phone calls regarding insurance inquiries, and billing resolution.
- Communicated with insurance providers regarding pre-determinations.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
Education
No Degree - General Studies
Southern Illinois University of Edwardsville
Edwardsville, IL08-2011
High School Diploma -
Cahokia High School
Cahokia, IL05-2011
Skills
- Invoicing Management
- Document Processing Proficiency
- Accounts Collections
- Front Office Operations
- Microsoft Office Suite
- Advanced Microsoft Excel
- Attention to detail
- Problem-solving abilities
Timeline
Patient Experience Coordinator
Athletico Physical Therapy
01.2023 - Current
Front Office Coordinator
Athletico Physical Therapy
12.2018 - 12.2022
Office Administrator/ Billing Supervisor
Therapeutic Play Time
02.2018 - 11.2018
Office Coordinator
Athletico Physical Therapy
02.2017 - 02.2018
Team Leader
Advanced Dental Care
08.2016 - 01.2017
No Degree - General Studies
Southern Illinois University of Edwardsville
High School Diploma -
Cahokia High School
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