Chelsea Regelsperger
Sedgewickville
Summary
Dynamic and dedicated professional with experience at Wexford Health Sources Inc. as a Behavioral Health Technician. 8+ years of experience successfully leading diverse groups. Expert in crisis intervention and effective communication, consistently ensuring client safety and satisfaction. Proven ability to manage complex projects and resolve issues, demonstrating strong problem-solving skills and adaptability in high-pressure environments. Seeking a challenging opportunity to leverage my expertise and contribute to a collaborative and innovative environment.
Overview
11
11
years of professional experience
Work History
Behavioral Health Technician
Wexford Health Sources Inc.
09.2016 - Current
- Served as the lead tech overseeing the onboarding and training process.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in client progress.
- Successfully de-escalating situations and ensuring client safety.
- Completed new hire orientation while working directly with managers and administration.
- Worked with contractual vendors to ensure quality care.
- Responded to urgent request and provided resolutions.
- Tracked data and generated weekly reports, provided information on daily staffing calls.
- Worked independently without direct supervision.
Service Coordinator
County Disability Resources
06.2014 - 06.2016
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Education
Bachelor of Science - Child And Family Studies: Child Development
Southeast Missouri State University
Cape Girardeau, MO05-2013
Skills
- Time Management Skills
- Detailed Orientated
- Adaptable and Flexible
- Enthusiastic
- Communicates Effectively
- Problem Solving Skills
- Active Listening
- Documentation Skills
Timeline
Behavioral Health Technician
Wexford Health Sources Inc.
09.2016 - Current
Service Coordinator
County Disability Resources
06.2014 - 06.2016
Bachelor of Science - Child And Family Studies: Child Development
Southeast Missouri State University
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