Chelsea McGraw
Kansas City
Summary
Proven leader with a track record of business growth, adept in sales and customer relationship management. Skilled in fostering team collaboration and enhancing customer satisfaction through innovative strategies. Demonstrates exceptional organizational and communication abilities, contributing to significant market expansion and client retention.
Overview
16
16
years of professional experience
Work History
Sales- Account Manager- Business Development
Five Star Painting
11.2021 - Current
- Boosted sales revenue by identifying and pursuing new business opportunities within the target market by prospecting and cold calling
- Business development -Growing referral network and brand awareness
- Increased sales revenue by identifying and pursuing new business opportunities.
- Business-to-Business sales and Residential Business Sales
- Scheduling appointments to provide in person estimates.
- Creating sales quotes and presenting customers with contracts.
- Invoice processing
- Customer Relationship Management
- Self-motivated, with a strong sense of personal responsibility
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of products services.
- Consistently exceeded quotas by leveraging an extensive network of contacts.
Business Owner
The Humble Homestead
01.2020 - Current
- Job duties include providing color consultations for interior and exterior paint colors. Services provided to both commercial and residential clients.
- Established strong customer relationships through excellent communication and attentive service.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
Team Lead Manager/ Medical Billing
Valley Hope Technology
01.2014 - 08.2018
- Job duties include managing all our qualified accounts with charges filed over a million dollars
- Verifying patients mental health and substance abuse benefits
- Insurance claim follow up
- New staff training
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Hospice Certified Nursing Assistant
John Knox Village Hospice
06.2011 - 01.2018
- Improved patient comfort by providing compassionate and attentive care.
- Enhanced quality of life for terminally ill patients by addressing their emotional, psychological, and spiritual needs.
- Collaborated with interdisciplinary team members to develop comprehensive care plans tailored to individual patient needs.
- Provided end-of-life care for patients while respecting their dignity and personal wishes, allowing them to pass comfortably.
- Educated family members on proper caregiving techniques to support their loved ones during the hospice process.
- Monitored vital signs and reported changes in patient condition to nursing staff, ensuring timely medical intervention when necessary.
- Assisted patients with activities of daily living such as bathing, dressing, grooming, and feeding while preserving their autonomy whenever possible.
- Documented patient interactions accurately in electronic health records, ensuring thorough communication between all healthcare providers involved in the patient''s care.
Call Center Sales Representative
Heartland Tanning
01.2012 - 09.2012
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
- Utilized sales techniques to build customer interest and close sales while cold calling
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Provided information about available products and services, membership details, and purchase advantages.
Manager
McDonald's Restaurant
06.2008 - 01.2012
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
CNA Certification - CNA
MEDS
Independence, MO05.2011
High School Diploma -
Grain Valley High School
Grain Valley, MO12.2010
Skills
- Dependable and Responsible
- Account management
- Business development
- Customer Relationship Management
- Sales
- Supervision and leadership
- Multitasking Abilities
- Teamwork and Collaboration
- Task Prioritization
- Self-Directed
- Organizational Skills
- Excellent Communication
Timeline
Sales- Account Manager- Business Development
Five Star Painting
11.2021 - Current
Business Owner
The Humble Homestead
01.2020 - Current
Team Lead Manager/ Medical Billing
Valley Hope Technology
01.2014 - 08.2018
Call Center Sales Representative
Heartland Tanning
01.2012 - 09.2012
Hospice Certified Nursing Assistant
John Knox Village Hospice
06.2011 - 01.2018
Manager
McDonald's Restaurant
06.2008 - 01.2012
CNA Certification - CNA
MEDS
High School Diploma -
Grain Valley High School
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