Chelsea Christopher
Lee's Summit
Summary
Talented Information Technology professional, who is passionate about providing top-quality customer service and support. Having years of experience working with Microsoft Dynamics GP, Microsoft Dynamics AX, as well as having obtained multiple Dynamics 365 certifications. Extremely self-motivated to learn new skills, and a strong believer in the importance of professional communication.
Overview
9
9
years of professional experience
Work History
IT Solution Specialist
Louis Dreyfus Company
Kansas City
05.2022 - Current
- Provide L2/L3 support for enterprise applications including Microsoft Dynamics GP, ePAC ERP, Compuweigh Grain Management, LabWare, Power Automate, and Power BI, ensuring system reliability and high user satisfaction.
- Troubleshoot complex application issues using advanced research tools (e.g., My Oracle Support), delivering timely and effective solutions.
- Led system implementations, upgrades, and patching efforts, coordinating with cross-functional teams to facilitate timely project delivery and resolve issues.
- Configure and optimize business applications to support operations across multiple offices, processing plants, export facilities, and grain elevators, improving efficiency and productivity.
- Execute regular system updates, ensured version control, and maintained application integrity to meet industry standards.
- Administer application security, perform system testing, and ensure compliance with organizational policies and SDLC best practices.
- Managed and maintained databases (SQL, Visual FoxPro), ensuring data integrity and optimizing performance during data migration initiatives.
- Develop and execute test scenarios to validate system functionality and document processes, contributing to organizational knowledge sharing.
- Designed and delivered user training programs to enhance adoption and effective use of internal applications.
Application Support Technician
Performance Contracting Group
Lenexa
06.2019 - 05.2022
- Managed, troubleshot, and onboarded in-house and third-party applications, including Microsoft Dynamics 2012, Microsoft Dynamics 365, Office365 applications (Sharepoint, PowerBi, Yammer), Microsoft Remote Desktop Applications, and others.
- Implemented remote troubleshooting techniques to solve common software issues using QuickAssist, Bomgar, and TeamViewer.
- Monitored and responded to tickets using the Cherwell ticketing system, while maintaining detailed records.
- Monitored user and group access management, leveraging strong knowledge of active directory users and AD Manager.
- Created detailed bug reports and proposed enhancements to improve user experience.
- Purchased, managed, and confirmed DFARS compliance on all 3rd party software licenses for a company of over 5K employees.
- Utilized the Agile and ITIL methodology in everyday activities.
Service Desk Technician
Performance Contracting Group
Lenexa
03.2017 - 07.2019
- Responded promptly to incidents and requests, ensuring thorough analysis and documentation for future reference.
- Assisted users via telephone and Microsoft Teams, effectively diagnosing and triaging technical problems.
- Implemented remote troubleshooting techniques, enhancing resolution speed for common software and hardware issues.
- Performed troubleshooting and diagnosis for issues related to software and peripheral equipment.
- Restored performance by completing basic repairs to hardware, software and equipment.
- Safeguarded data and network access through security-related support functions.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Education
Intro to Product -
LaunchCode CoderWomen+
Kansas City, Mo04-2022
ITIL, PowerBi, Network+
Centriq
Kansas City, MOBA - History
Emporia State University
Emporia, KansasSkills
- Database management
- Data analysis
- Application support
- Software configuration
- IT service management
- End-user support
- System documentation
- Problem solving
- Customer focus
- Effective communication
Timeline
IT Solution Specialist
Louis Dreyfus Company
05.2022 - Current
Application Support Technician
Performance Contracting Group
06.2019 - 05.2022
Service Desk Technician
Performance Contracting Group
03.2017 - 07.2019
Intro to Product -
LaunchCode CoderWomen+
ITIL, PowerBi, Network+
Centriq
BA - History
Emporia State University