- Avid Reader
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Knitting and Crocheting
Chelsea Bittick
Willow Springs
Summary
Detail-oriented administrative professional with extensive experience in streamlining office operations and enhancing efficiency. Proven ability to manage documentation and improve communication across departments, ensuring timely project updates and positive workplace culture.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Ozarko Tire Centers, Inc.
West Plains, MO
09.2018 - Current
- Streamlined office operations by implementing digital filing systems and improving data retrieval processes.
- Assisted in preparing financial reports and maintaining accurate records of transactions and inventory.
- Developed training materials for new administrative staff, enhancing onboarding efficiency and knowledge retention.
- Coordinated communication between departments to ensure timely project updates and issue resolution.
- Oversaw daily office functions, ensuring adherence to company policies and fostering a productive work environment.
- Conducted quality assurance checks on administrative processes, identifying areas for improvement and implementing solutions.
- Mentored junior administrative staff, providing guidance on best practices for office management and client relations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Enhanced communication within office, establishing monthly newsletter summarizing key updates and achievements.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
Legal Assistant
Law Office of Steven Privette
Willow Springs, MO
07.2014 - 09.2018
- Managed case files and documentation for legal proceedings to ensure organization and compliance.
- Conducted legal research and summarized findings to support attorneys in case preparation.
- Drafted correspondence, pleadings, and other legal documents with attention to detail and accuracy.
- Coordinated scheduling of court appearances and client meetings to optimize attorney availability.
- Assisted in the preparation of trial materials, including exhibits and witness lists, enhancing trial readiness.
- Trained junior staff on office procedures and best practices to foster a collaborative work environment.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
Accounts Payable Clerk
Ozarko Tire Centers, Inc.
West Plains, MO
04.2011 - 07.2014
- Processed vendor invoices accurately and efficiently, ensuring timely payments.
- Reconciled monthly statements to maintain financial accuracy and integrity.
- Assisted in developing streamlined procedures for invoice approval processes.
- Managed vendor relationships, addressing inquiries and resolving discrepancies promptly.
- Trained junior staff on accounts payable software and best practices for efficiency.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
- Trained new team members on accounts payable processes, fostering a productive work environment.
- Evaluated financial records to detect errors and discrepancies.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Improved relationships with suppliers by resolving discrepancies in billing and payments promptly.
- Streamlined vendor payments, ensuring timely financial operations by accurately scheduling and executing payments.
- Accelerated invoice approval times, implemented electronic invoice submission and approval processes.
- Reduced processing errors, implemented double-check system for all outgoing payments.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Entered figures using 10-key calculator to compute data quickly.
Education
No Degree - Accounting
Missouri State University
West Plains, MOSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Calendar management
- Filing and data archiving
- Invoice processing
- Documentation and reporting
- Relationship building
- Mail handling
- Meticulous attention to detail
- Microsoft PowerPoint
- Document management
- Data management
- Data collection
- Spreadsheets
- Prioritization
- Document control
- Multi-line phone systems
- Spreadsheet management
- Client relations
- Research
- Team bonding
Interests
Timeline
Administrative Assistant
Ozarko Tire Centers, Inc.
09.2018 - Current
Legal Assistant
Law Office of Steven Privette
07.2014 - 09.2018
Accounts Payable Clerk
Ozarko Tire Centers, Inc.
04.2011 - 07.2014
No Degree - Accounting
Missouri State University