VANESSA CHEANG
Macao
Summary
Retail leader with extensive experience at GUCCI, specializing in strategic planning and customer relationship management. Demonstrated ability to enhance team performance and drive sales growth through effective mentoring and innovative management techniques. Recognized for building strong client relationships and implementing successful sales strategies that consistently exceed targets.
Overview
12
12
years of professional experience
Work History
Associate Store Director
GUCCI
04.2023 - Current
- Managed daily store operations to ensure exceptional customer experiences.
- Trained and developed staff, enhancing team performance and service quality.
- Oversaw inventory management, including stock replenishment and organization.
- Collaborated with visual merchandising team to uphold luxury brand standards.
- Implemented effective sales strategies to meet or exceed sales targets.
- Analyzed sales data to identify trends and adjust store strategies accordingly.
- Implemented CRM tools to streamline communication and track client interactions effectively.
- Cultivated strong client relationships through regular communication and personalized service.
Team Manager
GUCCI
Macau
07.2021 - 03.2023
- Led daily operations to ensure high-quality customer service and brand representation.
- Trained and mentored team members on product knowledge and sales techniques.
- Coordinated visual merchandising to align with seasonal campaigns and brand standards.
- Managed inventory levels to optimize product availability and minimize stock discrepancies.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Set goals for performance and deadlines to comply with company plans and vision.
Store Manager
OYSHO, INDITEX
Macau
09.2013 - 06.2021
- Managed product lines and team operations, ensuring compliance with HR procedures.
- Maintained store image through precise merchandising and visual displays.
- Communicated effectively with upper management on shipments, marketing events, and store design.
- Built and motivated high-performing retail teams through effective leadership.
- Monitored sales closely to meet monthly and yearly targets consistently.
- Supported various stores by training junior managers across Asia regions.
- Engaged in new store openings in Hong Kong, Singapore, Indonesia, and China.
- Collaborated with Regional Director on innovative retail strategies based on market analysis.
Education
Bachelor of Business - International Tourism and Hotel Management
Griffith University
Brisbane, Australia01.2012
Bachelor of Business - Business English
Jimei University
Xiamen, China01.2009
Skills
- Strategic planning
- Problem solving
- Inventory management
- Customer relationship management
- Mentoring and coaching
- Talent builder
Languages
Mandarin - Fluent, Cantonese - Fluent, English - Fluent
Languages
Chinese (Mandarin)
First Language
Chinese (Cantonese)
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Associate Store Director
GUCCI
04.2023 - Current
Team Manager
GUCCI
07.2021 - 03.2023
Store Manager
OYSHO, INDITEX
09.2013 - 06.2021
Bachelor of Business - International Tourism and Hotel Management
Griffith University
Bachelor of Business - Business English
Jimei University
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