Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic
VANESSA CHEANG

VANESSA CHEANG

Macao

Summary

Retail leader with extensive experience at GUCCI, specializing in strategic planning and customer relationship management. Demonstrated ability to enhance team performance and drive sales growth through effective mentoring and innovative management techniques. Recognized for building strong client relationships and implementing successful sales strategies that consistently exceed targets.

Overview

12
12
years of professional experience

Work History

Associate Store Director

GUCCI
04.2023 - Current
  • Managed daily store operations to ensure exceptional customer experiences.
  • Trained and developed staff, enhancing team performance and service quality.
  • Oversaw inventory management, including stock replenishment and organization.
  • Collaborated with visual merchandising team to uphold luxury brand standards.
  • Implemented effective sales strategies to meet or exceed sales targets.
  • Analyzed sales data to identify trends and adjust store strategies accordingly.
  • Implemented CRM tools to streamline communication and track client interactions effectively.
  • Cultivated strong client relationships through regular communication and personalized service.

Team Manager

GUCCI
Macau
07.2021 - 03.2023
  • Led daily operations to ensure high-quality customer service and brand representation.
  • Trained and mentored team members on product knowledge and sales techniques.
  • Coordinated visual merchandising to align with seasonal campaigns and brand standards.
  • Managed inventory levels to optimize product availability and minimize stock discrepancies.
  • Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
  • Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
  • Set goals for performance and deadlines to comply with company plans and vision.

Store Manager

OYSHO, INDITEX
Macau
09.2013 - 06.2021
  • Managed product lines and team operations, ensuring compliance with HR procedures.
  • Maintained store image through precise merchandising and visual displays.
  • Communicated effectively with upper management on shipments, marketing events, and store design.
  • Built and motivated high-performing retail teams through effective leadership.
  • Monitored sales closely to meet monthly and yearly targets consistently.
  • Supported various stores by training junior managers across Asia regions.
  • Engaged in new store openings in Hong Kong, Singapore, Indonesia, and China.
  • Collaborated with Regional Director on innovative retail strategies based on market analysis.

Education

Bachelor of Business - International Tourism and Hotel Management

Griffith University
Brisbane, Australia
01.2012

Bachelor of Business - Business English

Jimei University
Xiamen, China
01.2009

Skills

  • Strategic planning
  • Problem solving
  • Inventory management
  • Customer relationship management
  • Mentoring and coaching
  • Talent builder

Languages

Mandarin - Fluent, Cantonese - Fluent, English - Fluent

Languages

Chinese (Mandarin)
First Language
Chinese (Cantonese)
Advanced (C1)
C1
English
Advanced (C1)
C1

Timeline

Associate Store Director

GUCCI
04.2023 - Current

Team Manager

GUCCI
07.2021 - 03.2023

Store Manager

OYSHO, INDITEX
09.2013 - 06.2021

Bachelor of Business - International Tourism and Hotel Management

Griffith University

Bachelor of Business - Business English

Jimei University
VANESSA CHEANG