Chastity Ownbey
Savannah
Summary
Dedicated Patient Service Specialist with a strong background in facilitating patient check-ins and managing appointments. Known for professionalism and exceptional customer service, contributing to improved patient satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Patient Service Specialist
Concentra Urgent Care
Saint Joseph, MO
06.2025 - Current
- Greet patients and visitors
- Obtain authorization, as needed to process patient for services
- Check in patients using appropriate patient management system
- Explain all required forms to patients and ensure proper completion of all paperwork
- Contact patients for up coming appointments, rescheduling or cancellations
- Complete processing of patients referrals including accurate checkout, paperwork processing, patient education, communication with client support groups
- Use employer reporting tool to scan and distribute employer results and paperwork
- Follow HIPPA guideline and safety rules
- Perform some medical assistant duties such as TB skin test reads, breath alcohols, drug screen
Store Manager
Trex Mart
Savannah, MO
07.2021 - 06.2025
- Analyzed sales data to identify trends, adjusting inventory levels and merchandising strategies accordingly.
- Trained and developed sales team to improve customer service skills and product knowledge.
- Implemented visual merchandising strategies to enhance store aesthetics and drive sales.
- Managed daily operations to ensure efficient fuel and retail service delivery.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
Patient Care Representative
Mosaic Life Care
01.2014 - 11.2020
- Facilitated patient check-ins and appointment scheduling using electronic health record systems.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Maintained cleanliness and organization in patient rooms, adhering to infection control protocols.
Education
High School Diploma -
Lafayette High School
Saint Joseph, MOSkills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Multitasking and organization
- Registration and admissions
Timeline
Patient Service Specialist
Concentra Urgent Care
06.2025 - Current
Store Manager
Trex Mart
07.2021 - 06.2025
Patient Care Representative
Mosaic Life Care
01.2014 - 11.2020
High School Diploma -
Lafayette High School