Chase Wright
Saint Charles
Summary
Customer-oriented Retail Shift Leader for high-traffic store with wide variety of board game products. Organized, nimble and present employee in fast-paced environment. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Retail Shift Lead
Miniature Market
06.2022 - Current
- Provided expert guidance in operational organization, process execution and floor efficiency.
- Organized and understood goals, sales and requirements of site floor.
- Managed order fulfillment and organization of online and promotional package orders.
- Advised team members on positioning and display of items and accessories to promote highest sales numbers possible.
- Set priorities and coordinated strategic direction for floor and members, in accordance with direction of site manager and company CEO.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
Shift Lead
Jersey Mike's Subs
04.2020 - 07.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Trained and mentored new employees to maximize team performance.
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet business and customer needs.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Associate of Arts - Philosophy
Saint Charles Community College
Cottleville MOSkills
- Customer relations
- POS system operation
- Team Training
- Task delegation
- Inventory monitoring
- Complaint resolution
- Customer service
- Customer engagement
- Market research
Timeline
Retail Shift Lead
Miniature Market
06.2022 - Current
Shift Lead
Jersey Mike's Subs
04.2020 - 07.2022
Associate of Arts - Philosophy
Saint Charles Community College
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