Charray Brownlee
Wentzville
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Total Loss Adjuster
Allstate Corp
St Louis
04.2025 - Current
- Assessed vehicle condition and estimated the cost of repair for vehicles involved in accidents or other incidents.
- Advised clients on how best to proceed with filing a total loss claim based on their individual circumstances.
- Ensured that all paperwork associated with total loss claims were completed accurately and submitted on time.
- Provided technical advice and guidance to adjusters handling complex cases involving total losses.
- Negotiated settlements between claimants and insurers while ensuring fair compensation was provided in a timely manner.
- Trained new claims adjusters on company policies, procedures, and best practices in claims handling.
Total Loss Adjuster
AAA Auto Club Group
St. Louis
08.2023 - 04.2024
- Documented all claim activities thoroughly in company systems for audit and compliance purposes.
- Negotiated settlements with claimants and attorneys to resolve claims efficiently.
- Utilized claims software and databases for tracking and managing active claims.
- Provided exceptional customer service, addressing concerns and questions promptly.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Participated in claims review meetings, presenting cases and justifying decisions.
Total Loss Adjuster
Farmers Insurance Company
St Louis
02.2022 - 04.2023
- Interpreted policy language for both claimants and insurers in order to resolve disputes over coverage issues.
- Assessed vehicle condition and estimated the cost of repair for vehicles involved in accidents or other incidents.
- Communicated regularly with clients via telephone or email regarding their total loss claims.
- Researched state insurance regulations and laws to ensure compliance with applicable rules and regulations.
- Negotiated settlements between claimants and insurers while ensuring fair compensation was provided in a timely manner.
- Conducted on-site inspections of damaged vehicles to assess damage extent as well as salvage value.
- Reviewed estimates prepared by appraisers or auto body shops regarding the cost of repairs to vehicles involved in total loss claims.
- Negotiated settlements with claimants and attorneys to resolve claims efficiently.
- Managed workload to ensure timely follow-up and resolution of all assigned claims.
Casualty Claims Specialist
American Family Insurance
St. Louis
01.2017 - 02.2022
- Corresponded with attorneys, adjusters, experts, medical providers, employers.
- Evaluated subrogation potentials and recommended legal action when appropriate.
- Managed a large caseload of open files to ensure timely resolution of claims.
- Identified opportunities for process improvement within the Casualty Claims department.
- Investigated and evaluated casualty claims to determine coverage, liability, and amount of indemnification due.
- Advised insureds on their rights and obligations under insurance policies.
- Interviewed claimants and witnesses to obtain information regarding losses.
- Consulted with Underwriting Department on changes in policy forms or endorsements.
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
Patient Service Coordinator II
Express Scripts
St. Louis
07.2014 - 01.2017
- Handled incoming calls and inquiries from customers regarding services offered.
- Provided customer service to ensure client satisfaction.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Assisted in the development of training materials related to service coordination processes.
- Toggled between multiple systems and databases to look up information and update records.
- Obtained paperwork from the field and distributed to appropriate departments for processing.
- Implemented and monitored quality assurance measures to uphold service standards.
- Facilitated communication between clients, service providers, and internal teams.
Receptionist
Hair Saloon For Men
Olivette
10.2012 - 07.2014
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored office supplies inventory and placed orders when necessary.
- Greeted visitors and provided them with assistance.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Scheduled and confirmed appointments and meetings for management team.
Supervisor
America's Incredible Pizza
Saint Charles
06.2011 - 10.2012
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Directed and supervised team of 15 employees in daily operations.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Education
High School Diploma -
Ritenour High School
St Louis, MO05-2008
Some College (No Degree) - Massage Therapy
Missouri College
MOSkills
- Claims management
- Total loss assessment
- Regulatory compliance
- Negotiation skills
- Customer service
- Claims documentation
- Microsoft Office
- Claimcenter Guidewire
- Data Entry
- Claims handling
- Multi-line phone system
- Claims investigation
- Fraud detection
- Software documentation
- Excel
Affiliations
- Blood drive coordinator
- Training specialist
Timeline
Total Loss Adjuster
Allstate Corp
04.2025 - Current
Total Loss Adjuster
AAA Auto Club Group
08.2023 - 04.2024
Total Loss Adjuster
Farmers Insurance Company
02.2022 - 04.2023
Casualty Claims Specialist
American Family Insurance
01.2017 - 02.2022
Patient Service Coordinator II
Express Scripts
07.2014 - 01.2017
Receptionist
Hair Saloon For Men
10.2012 - 07.2014
Supervisor
America's Incredible Pizza
06.2011 - 10.2012
High School Diploma -
Ritenour High School
Some College (No Degree) - Massage Therapy
Missouri College
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