Charnale Smith
Holly Springs,NC
Summary
Experienced Manager with a demonstrated history of working in the supermarkets industry. Skilled in Sales, Retail, Management, Time Management, and Teamwork. Polite and professional Customer Care Specialist successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
16
16
years of professional experience
Work History
RSC III
Spectrum
04.2022 - Current
- Handling escalated tickets from different departments on behalf of customers
- Getting tech ETA for customers or rescheduling if needed
- Checking for earlier tech appointments for customers
- Sending emails and making calls to technicians, routers, field ops, and quota to fulfill customer requests
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Keep records of all conversations in our call center database in a comprehensible way
- Manage large amounts of outbound calls in a timely manner.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Spectrum
03.2020 - 04.2022
- I use my knowledge to assist customers who call in with inquiries, complaints, or problems
- I listen and gain understanding of the issue to properly assist them with what they may need.
- Keep records of all conversations in our call center database in a comprehensible way
Manage large amounts of outbound calls in a timely manner - Stayed within to above range in all stats during calls and chat assistance also.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed two chats at a time with 30 second response times and approximately 30/40 calls a day.
General Merchandise Manager
Follett/ NCCU Bookstore
05.2017 - 02.2020
- I am responsible for handling all merchandise which includes but is not limited to, making sure all product is displayed correctly in the store, working football games and making sure I have the proper items I need to make sales, opening and closing the store, making sure the safe remains in balance everyday, and fulfilling online orders.
Deli Manager
Lowes Foods
07.2008 - 05.2017
- I am responsible for training employees properly and making sure they understand all the duties and job functions of a Deli Clerk
- I prepare packages and labels meals, entrees, salads, party trays, rotisserie chicken, sliced meats and cheeses
- I follow approved procedures for receiving product, price marking, and restocking cases to ensure quality protection, accuracy, and product rotation
- I also, follow all inventory control procedures to maximize product freshness, quality, turnover, and availability for maximum sales
- Maintains machinery and equipment; provides prompt and courteous customer service to members, employees and suppliers.
- Set schedules for 10-15 staff by planning and designating shifts and hours.
Sales Representative
GMR Marketing
01.2013 - 09.2013
- As a sales representative I kept enthusiastic personality to market merchandise
- I attend trade shows and conferences to keep abreast of evolving products and change in customer needs
- Also responsible for minimal administrative duties such as filing expense accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Call Center Representative
Acs- Humana
09.2011 - 11.2011
- Receive, document and resolve customer inquiries by using established best practices
- Build lasting relationship with Humana's customers
- Educate customers, providers and employers about Humana's products and services over the telephone.
Education
High School Diploma -
Holly Springs High School
Holly Springs, NC01.2009
Skills
- Customer Service
- Management
- Teamwork
- Merchandising
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Flexible and Adaptable
- Problem-Solving
- Multitasking Abilities
- Active Listening
- Decision-Making
Timeline
RSC III
Spectrum
04.2022 - Current
Customer Service Representative
Spectrum
03.2020 - 04.2022
General Merchandise Manager
Follett/ NCCU Bookstore
05.2017 - 02.2020
Sales Representative
GMR Marketing
01.2013 - 09.2013
Call Center Representative
Acs- Humana
09.2011 - 11.2011
Deli Manager
Lowes Foods
07.2008 - 05.2017
High School Diploma -
Holly Springs High School
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