Charles Ward
Joplin,MO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
36
36
years of professional experience
Work History
District Manager
Ecolab
02.2017 - Current
- Responsibilities include managing and growing the NWA district, prospecting and needs analysis, building and maintaining strong customer relationships, leveraging such relationships for sales opportunities, managing relationships from diverse backgrounds, and maximizing gross profit through building value.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Collaborated with internal/external teams and suppliers.
- Manage team to drive safety, diversity/inclusion & and business goals.
- Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.
- Prioritized tasks and projects to meet tight deadlines.
- Prospected and conducted face-to-face sales calls with business and directors throughout the district.
- Hold weekly meetings with team to identify techniques to overcome sales obstacles.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Supervised various locations, enforcing high-quality standards of operation.
- Evaluate & demonstrate correct products to show potential customers benefits and advantages to provide value to current customers and prospects.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- District Manager of the year for Gulf Coast area in 2023.
- District Manager of the year for Gulf Coast area in 2024.
Territory Manager
Ecolab
01.2012 - 02.2017
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- TM of the year Award 2015.
- Budget achievement Award 2011, 2012, 2013, 2015.
- District Trainer.
- Safety Champion.
- Food Safety Champioin.
- CPO certified.
- Serve safe certified.
Route Sales Manager
Ecolab
08.2010 - 01.2012
- Resolve customer complaints regarding sales and service.
- Continuously contributed to improvement of processes in Route.
- Responsible for servicing key accounts and achieving budget.
- Merchandise services to key accounts.
Warehouse Operations Manager
Frito Lay
01.2006 - 01.2010
Police Officer
City Of Joplin
08.2002 - 11.2005
US Army Desert Storm Veteran
United States Of America
06.1989 - 05.2002
Education
No Degree - Criminal Justice
Missouri Southern State University
Joplin, MO01.2002
Skills
- Multi-unit management
- Consulting
- Tactical business planning
- Budget preparation/Sales forecasting/Sales reporting
- District expansion
- Contractor relationship management
- Staff supervision
- Business and operations analysis
- Decision-making
- Customer relations
Timeline
District Manager
Ecolab
02.2017 - Current
Territory Manager
Ecolab
01.2012 - 02.2017
Route Sales Manager
Ecolab
08.2010 - 01.2012
Warehouse Operations Manager
Frito Lay
01.2006 - 01.2010
Police Officer
City Of Joplin
08.2002 - 11.2005
US Army Desert Storm Veteran
United States Of America
06.1989 - 05.2002
No Degree - Criminal Justice
Missouri Southern State University
Personal Information
Title: District Manager Northwest Arkansas District
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