Charles Lee
Festus
Summary
Dynamic Home Health Caregiver with proven expertise at Premier Home Health in client support and medication administration. Skilled in fostering positive relationships and enhancing patient care, I excel in health monitoring and emotional support, ensuring safety and comfort. Recognized for improving client satisfaction through attentive service and proactive problem-solving.
Overview
4
4
years of professional experience
Work History
Home Health Caregiver
Premier Home Health
01.2024 - 01.2026
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed and maintained positive relationships with clients and their families.
- Monitored client health conditions and reported changes to healthcare professionals.
- Administered prescribed medications and managed routine healthcare tasks.
Mcdonalds 3rd Shift Manager
Mcdonalds
01.2022 - 01.2024
- Supervised 3rd shift operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on service protocols and operational efficiency.
- Managed inventory levels, coordinating timely restocking to meet demand.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Conducted regular staff performance evaluations, providing constructive feedback for development.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Ensured adherence to health regulations, maintaining a clean and safe work environment.
- Collaborated with upper management to develop strategic plans for staffing and resource allocation.
- Improved employee productivity by implementing efficient scheduling and task allocation strategies.
- Optimized resource allocation based on capacity planning forecasts during periods of fluctuating demand or seasonal fluctuations in workload requirements.
- Promoted a safe working environment by enforcing company policies, identifying potential hazards, and conducting safety training sessions.
- Increased customer satisfaction with timely order fulfilment, attention to detail, and proactive problem-solving efforts.
- Supported continuous improvement initiatives through active participation in process reviews, root cause analysis sessions, and corrective action plans implementation.
- Maintained accurate documentation of operational procedures, employee attendance records, and incident reports in compliance with company policies or regulatory requirements when applicable.
- Collaborated with other shift managers to ensure smooth transitions between shifts and maintain consistent productivity levels across the entire operation.
- Fostered an inclusive workplace culture where diverse perspectives were valued, encouraging open dialogue among team members from various backgrounds or experiences levels.
- Assisted in budget management by tracking expenses, minimizing waste, and identifying areas for cost reduction initiatives.
- Reduced overtime costs by streamlining processes and optimizing staff utilization during peak hours.
- Streamlined inventory management processes with accurate record-keeping practices and routine stock audits.
- Contributed to the development of operational strategies that improved overall efficiency while maintaining high-quality standards.
- Conducted regular staff meetings to keep team members informed about company updates, policy changes, and performance expectations.
- Addressed personnel issues promptly to maintain a positive work atmosphere conducive to productivity and growth.
- Resolved conflicts between employees professionally through mediation and negotiation techniques, promoting a harmonious work environment conducive to collaboration and high productivity levels.
Education
GED -
Mart
Mart, TXSkills
- Client support
- Medication administration
- Health monitoring
- Daily living assistance
- Safety compliance
- Inventory management
- Staff training
- Customer service
- Time management
- Resource allocation
- Emotional support
- Personal hygiene assistance
- Patient care
Timeline
Home Health Caregiver
Premier Home Health
01.2024 - 01.2026
Mcdonalds 3rd Shift Manager
Mcdonalds
01.2022 - 01.2024
GED -
Mart